Still a good place to work but trending in the wrong direction. - Anonymous employee Surescripts Employee Review

3.0
Sep 3, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Innovative company at the forefront of the Health Information Technology industry. Most employees are decent people and passionate about what they do. The company has a reasonably flexible 2-day a week telecommuting policy.

Cons

For a relatively small/mid-size company, the culture is far too bureaucratic. The trend in recent years has been to withhold information at the top, which means there is a lot of confusion at the middle and lower levels of the company regarding the overall strategy and direction. Sr. level management is at times paralyzed by a fear of making the wrong decision. A lot of people want to share their opinion and have a seat at the table but no one wants to "own" the decision. The result can be a frustrating working environment where people are very busy trying to ensure everyone has a say but ultimately nothing gets done. Also, the company seems more apt to hiring from the outside then promoting from within.

Explore other reviews about Surescripts

5.0
Oct 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong leadership, values and work life balance. Competitive above market benefits/compensation

Cons

new ownership driving workflow fluctuations, not necessarily a negative but more frequent fire drills and impromptu pivots

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent individual contributors and dedicated frontline teams who support one another through an incredibly difficult corporate culture.

Cons

Leadership within the Technology and Security organization operates entirely on fear, micromanagement, and self-preservation. Transparently reporting organizational risks or highlighting operational gaps is treated as a personal threat by management rather than a professional duty. The leadership style relies on moving goalposts, extreme gatekeeping (like exhausting daily interrogation-style briefing traps), and intentionally vague performance feedback so success can never actually be achieved. Top-performing professionals are systematically targeted, isolated, and managed out through fabricated performance issues to protect executive reputations. Furthermore, the HR department is completely toothless. Detailed, explicit exit interviews outlining this exact abusive behavior and naming impacted employees are met with empty empathy but zero corrective action. HR routinely chooses to protect toxic executives over maintaining basic workplace ethics. Since the corporate takeover, the culture has entirely shifted from psychological safety to compliance through fear, causing widespread burnout, anxiety, and a mad dash for the exits by top talent. If you are considering a job here, do yourself a favor and reach out to former employees on LinkedIn, and hear about it directly.

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