Great people and brand - Anonymous employee Telefónica Employee Review

A lot of politics and bureaucracy, red tape blocking change. The biggest criticism I have is the outsourcing of the contact centre staff to Capita, it was really poor, impacted on many people's lives and ultimately had negative consequences for O2s customers - care less for your people and they will care less for your customers. O2 lost their people orientation, the very thing that made them great.