Disunited company - Customer Service Representative TerraCycle Employee Review

Mission driven Flexibility (WFH/PTO/Hours etc) Voice is heard and opinion matters

Demanding pace of play comp is a little on the low side

The immediate team is great to work with; essentially, anyone below the VP level is genuinely a good person, and we all share a common goal of wanting to make a positive impact for the majority.

This company prioritizes appearances over people. Leadership is focused on making things look good for potential buyers, not on supporting employees. When people leave, their roles aren’t replaced — the remaining team is expected to pick up the slack without raises or recognition. Salaries are low, and there's no accountability at the top. They often say 'bring your solutions, we value entrepreneurial spirit,' but ignore input and push poorly planned ideas that lead to failure. There’s also a toxic culture of gaslighting lower-level employees into doing more, without ever questioning if deeper changes are needed. The company has increasingly shifted its focus toward profit and optics, drifting away from its original mission and values. The return-to-office policy highlights this disconnect — lower-level employees are required to badge in so attendance can be tracked, while upper management can negotiate exceptions to this rule. If you're sick or miss a day in-office, you're expected to "make it up" by coming in on a Monday or Friday, even if there is no one around. It’s demoralizing, controlling, and shows a lack of trust in the people actually doing the work.