They don't prepare you for the actual role - Customer Success Representative  TherapyNotes Employee Review

They info bomb you. They give you a lot of information you are supposed to absorb in about 3 weeks. They leave you alone most of the time you are out of training but before you go on the floor. You do about 3 mock calls a day, but these are agents that are already seasoned with utilizing the software acting like clients. Instead of sitting by yourself at least sit the agent with someone so you can gets a hands on experience instead of trying to fish and find a call that you missed most of the begining part of the conversation for anyway. Do a side by side with an actual agent doing the actual work you will do. You don't get the same issues, so it's hard to get used to a flow since every caller is calling about anything and everything that has to do with being a clinician and you only get 3 weeks to learn the material, about 2 weeks mock calling. They don't tell you if your doing a bad job, they will just keep saying your doing great and just things to improve on next time. It would be helpful and they would have such a high turnaround time if they actually taught the new hires the role and take mock calls out. Why have people fake the calls instead of giving your new hires actual hands on experience. Like you can only ask questions for like 3 days before they don't want you to ask anything and handle it on your own. Plus its not diverse either.... Very very few minorities, and the minorities that are there don't feel valued. I certainly was isolated and felt uncomfortable asking for help for the way I was treated when I did ask for help. Would be an excellent company if they didn't isolate you, actually taught the role you will be doing and they were more diverse