A thoughtful employer - Customer Success Representative TherapyNotes Employee Review

5.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

The atmosphere feels welcoming and supportive. Management is flexible, willing to listen and they make the expectations clear. Customers are friendly. Other members of the team are always willing to help. Trainers and mentors really make sure you’re prepared for the job before getting in live calls. The cafeteria has free snack, drinks, full arcade games and a ping pong table. The CEO and all leadership makes you feel heard and valued. I really love working for TherapyNotes. I kept waiting for the shoe to drop like it does at other jobs and it never did. Highly highly recommends

Cons

Too many snack options… can’t just pick one.

Explore other reviews about TherapyNotes

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve had a very positive experience working here. Management makes employees feel valued and appreciated, which has stood out to me compared to other companies I’ve worked for. The company also offers an excellent work-life balance, and the pay is decent. Overall, it is a rewarding and supportive place to work.

Cons

No major cons from my experience. There can be occasional busy periods, but the overall work environment and support from management have been positive.

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team culture which encourages closely working together and those with more experience teaching and helping new hires. Great healthcare, dental, and 401k benefits Good opportunities for long term careers Work from home allows for flexible schedules and less time and money spent on driving and gas. Teams always open for feedback on how to improve Fun team building exercises which make you feel like part of a family and not just a working team.

Cons

Quickly expanding company means growing pains, shifts to SoA, new hires, refactoring into Angular and simultaneous development of new features can lead to quickly out of date documentation and unexpected issues which block work items.

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