Exciting Times Ahead - Customer Success Manager Total Expert Employee Review

5.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong partnerships with key customers in the mortgage space Continued growth in non-mortgage use cases and development to support that growth Exciting new products offering significant value to customers Growth opportunities for employees who are intrinsically motivated and willing to drive results

Cons

TE is continuing to mature and evolve as an organization, there's a cohort of people from the early days who bring a start up mentality and another cohort of folks who are driving processes and more scalable activities. These groups will find themselves at odds with each other, which can cause fricton and has the potential to distract everyone from the mission.

Explore other reviews about Total Expert

5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

- Immediate ownership, not typical entry-level 'busy work.' - Leadership team is accessible and highly transparent with expectations. - CEO sets a very high bar for leadership which had obvious impact on teams. - Collaborative environment, support when needed. - Awesome workspace and perks. - Palpable culture of excellence and healthy growth-oriented competition

Cons

- Fast learning curve, not for everyone - Startup speed/demands can feel overwhelming at times

4.0
Apr 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hybrid work environment, good time off policy. Software that works. Solid team environment.

Cons

Management is not the best in some departments. Others are great. Hit or miss.

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