Opportunities for those who make themselves heard - Technical Support TouchTunes Employee Review

4.0
Jun 7, 2017
Recommend
CEO approval
Business Outlook

Pros

-Collaborative environment, anyone on the team can voice ideas -Management listens and provides feedback -Senior management is available to discuss current obstacles and employee ideas about how to make the work environment even better

Cons

-no 401k match -some interdepartmental or interoffice drama

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TouchTunes Response
8y
Thanks very much for your review. I am really glad to see your "pros." Creating a collaborative environment is important to me, as that is how the best work happens. Your experience with your manager listening to feedback aligns well with our 2018 company poll results, where 88% of employees responded similarly. On the cons, I am excited to say that as of 2018 we now have a 401K match! From prior company polls, we heard loud and clear that this was a major issue for employees, so I was very happy when we were able to put that in place.

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Pros

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Cons

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1.0
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Pros

- hybrid environment - comunter benefit

Cons

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

5
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