They focus far more on patient experience and don't care about the employees. - Customer Service Transcarent Employee Review

1.0
Feb 20, 2024
Recommend
CEO approval
Business Outlook

Pros

The company overall is doing amazing work for people in need and that's where it stops

Cons

As employees, we don't get anything. We work far too hard for the insulting pay. We have annual reviews and out while nearly everyone in the company had amazing reviews our raise was so awful and upsetting. The company is cheap. They put the workers far last on the list when it come to just about everything. The company is very far from Transparent. Finding resources and documentation for written rules and other details is close to impossible. Our benefits are trash. Pay is trash. Work is far too much. Mind you, we post several amazing workers from the day one.

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Transcarent Response
2y
Thank you for sharing your feedback. I'm sorry to hear about your concerns regarding the team. I would appreciate the opportunity to discuss this with you directly. Please reach out to me via Slack or email, and I'll arrange a time for us to talk as soon as possible. - zoe

Explore other reviews about Transcarent

5.0
Feb 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Very supportive team and manager, got a lot of support and loved working there!

Cons

None come to mind right now

1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Offers work from home in some areas

Cons

- Transcarent is unreliable and unstable and I fell for the CEO's emails, exclaiming "Our time is now!" and "We are positioned to make real change!" - Low pay for experienced industry professionals, refused to negotiate - Asks for employee input but can't handle receiving the information - Managers don't know how to run their departments which breeds confusion and miscommunication that ultimately gets put back on the employee - A PIP at Transcarent is heavy coaching and allows bad apples to keep contaminating the bunch - Going through layoffs like every 6 months. Despite being knowledgeable and a top performer, my position was eliminated without warning. I don't know the criteria for who was kept, but it seemed to favor tenure over talent - Their severance package was pathetic and embarrassing but they certainly patted themselves on the back for it. I almost feel sorry for HR for being forced to present it like it was generous

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