A Company incredibly caring for their employees - Strategic Account Manager TrueLayer Employee Review

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Well being days (12 extra PTO per year, granted without any approval needed, to ensure people can manage work-lofe balance and aimed to help with mental wellbeing) - never boring, incredibly wholesome and respectful environment - meritocracy is highly adopted across the entire organisation - salaries quite competitive

Cons

Slow career progression in some teams

Explore other reviews about TrueLayer

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunches and snacks, wellbeing days

Cons

Exclusionary and Unfriendly Culture: The workplace is incredibly "cliquey" and openly unwelcoming to new joiners. Instead of an inclusive team environment, it feels like an insular high school where outsiders are isolated rather than supported. ​Zero Work-Life Balance: There is an unwritten expectation to be available 24/7. Management has absolutely no respect for employees' personal lives, family commitments, or boundaries outside of standard working hours. ​Bizarre Executive Priorities: Leadership is deeply out of touch. There is a strange, almost obsessive focus on trivial, subservient tasks—such as ensuring a daily lunch delivery to the CEO—rather than focusing on actual business strategy or employee well-being. ​Lack of Recognition: Burnout is rampant because hard work goes entirely unnoticed and unappreciated. Management shows zero understanding or empathy for how hard the staff is grinding to keep things afloat.

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TrueLayer Response
21h
Thank you for taking the time to share your experience. We're genuinely sorry to hear that this was how you felt during your time with us. Creating an environment where people feel welcomed, supported and able to do their best work is something we care deeply about. It's disappointing to hear that this wasn't how you experienced TrueLayer. While many of our current and former employees describe our culture positively, we know that everyone's experience is different, and feedback like yours is important for us to reflect on. We also take concerns around work-life balance, recognition and leadership seriously. We want our people to feel valued for their contribution and supported both professionally and personally, and we're sorry that you left feeling otherwise. We appreciate you sharing your perspective, and if you're open to it, we'd welcome the opportunity to speak with you directly to better understand your experience and learn from it. Please feel free to reach out to our People team at people@truelayer.com if you'd be willing to have a conversation. We sincerely wish you all the best for the future and thank you again for taking the time to provide your feedback.
3.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice culture. Good parties. Slow work environment.

Cons

Short sighted decisions made regularly

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