Toxic culture and unethical practices overshadow benefits - HEO Unlock Employee Review

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

- Paid Healthcare - Some positions remote

Cons

Where to begin... From day one I knew accepting this job was not smart but the current economy makes you do things you'd never do. I left over concern of losing my NMLS license over the unethical practices we were instructed daily to render and they hide behind the "HEAs are not regulated but we are doing our best" ? Members from this team have been asked to submit files while being out on sick leave, employees being harassed over the use of protected sick time, managers cursing out teams on the floor within hearing distance of other HEOs on the phone with clients. Within the last 6 months we witnessed numerous team members quit out of frustration. The ENTIRE servicing team quit and they tried to act like nothing happened? Wonder if clients or investors are even aware of the practices the company they believe in . Most troubling is The People Team. Just read the responses to previous reviews to see exactly what we have dealt with. People Ops deliberately hide complaints of racism, retaliation, hostile work environment, etc in order to protect toxic managers. Several employees had to resort to recording all communications with all members of management just to ensure accuracy and was able to catch flat out lies from this team ! Ironically enough People Ops changed the policy guide earlier this year after a run of complaints and threats of lawsuits apparently made them realize how unethical the previous version was. Now let's be clear, Unlock does not consent to audio recordings but this is a AZ based company where the real law allows for one party disclosure. Basically, no matter what they try to threaten you with know your rights because you can record them and should at all times. When "HR" becomes the office bully it is only a matter of time before the lawsuits start rolling in. All upper management are friends from previous companies and it shows. There is no fair treatment unless you fit in their box and that's an exact quote from People Ops. If you need income then move forward but if you have other options I'd highly recommend taking those instead.

Explore other reviews about Unlock

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great co-workers, excellent product. I love working for this company. Company is fairly young, they are working on creating smoother process and creating better communication. I have had communications with their HR department and I think its been great working with them. They explain everything, make sure we have all of the resources necessary. This is a small start up with amazing potential. Im excited to be apart of it.

Cons

would like to have more remote options

1.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, Hybrid work schedule for top performers.

Cons

On my way out the door. Management does not value input. If you voice your opinion or suggest changes to improve processes you will be labeled as a problem and steps will be taken to neutralize you. You can see through all of these fake positive reviews which are most likely done by management or HR. I have never seen HR interact with employees the way they do here. They take everything management says as a fact instead of staying neutral and holding all parties accountable. The other review that mentions that many of the higher ups worked together previously is true. It's no wonder there's little progress in the company's growth as of recently. They talk about experiencing growing pains but if anything it appears that there is little to no growth. I've seen good people leave due to poor leadership and sketchy sales tactics. Sales numbers are not being broadcasted across the org for a reason. This is not the place you go to if you want to make an impact and collaborate. After about 5 months of working here, you will regret it too!

1
avatar
Unlock Response
1mo
Thank you for your review. If you'd like to discuss your concerns with someone, please reach out to my directly at Heather.Bailey@unlock.com.
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