Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Unlock

      Engaged Employer

      Unlock reviews

      Compare reviews

      3.1

      49% would recommend to a friend

      (18 total reviews)
      avatar

      James Riccitelli

      53% approve of CEO

      45% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.1

      Work/Life balance

      3.0

      Culture & values

      2.9

      Senior management

      2.8

      Career opportunities

      Unlock has an employee rating of 3.1 out of 5 stars, based on 18 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Unlock employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      18 reviews
      1.0
      May 18, 2026

      I rather work at a car dealership.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent base salary They pay for your health insurance

      Cons

      This company is a mess. Sales team retention is terrible, with over half leaving in a year. Leadership shows no interest in improving the work environment to retain employees. The company’s organization and structure are lacking. Leadership is very buddy buddy with each other, as they all originated from the same company. This is why tough decisions never get made. They tolerate bad behavior from entry-level sales to the C-suite, which pushes top performers away. Finally, the people team consistently sides with leadership, never employees. I know this from personal experience and multiple firsthand accounts.

      avatar
      Unlock Response
      1w
      Thank you for your review. We continue to learn and grow as a company and that does include implementing accountability models and metrics that will help drive the organization and best support our homeowners. At times, this can lead to turnover, but in no way did we attrit over half our Sales division. Leadership is working hard with our team members to partner on new ways to engage and foster the culture and we'll continue to do that going forward. If you have some specific examples that you'd like to share I'd be happy to listen and see what is possible. As for our People Team. Please understand that that HR serves as a dual advocate; we do not over-index on one side or the other. There are instances where our leaders need guidance and course correction on certain matters, and there are instances where our team members need guidance and course correction. We look impartially at each scenario with an emphasis on the facts on both side of the situation. If you were involved in a situation with People Ops where you felt the outcome wasn't fair, then you already know we have a "problem-solving process" when you can raise any issues. Since you're no longer with us, You're welcomed to contact me directly to share your experience. Again, thank you for your review. Heather.Bailey@unlock.com
      1.0
      May 15, 2026

      TAKE THESE FAKE POSITIVE REVIEWS WITH A GRAIN OF SALT.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, Hybrid work schedule for top performers.

      Cons

      On my way out the door. Management does not value input. If you voice your opinion or suggest changes to improve processes you will be labeled as a problem and steps will be taken to neutralize you. You can see through all of these fake positive reviews which are most likely done by management or HR. I have never seen HR interact with employees the way they do here. They take everything management says as a fact instead of staying neutral and holding all parties accountable. The other review that mentions that many of the higher ups worked together previously is true. It's no wonder there's little progress in the company's growth as of recently. They talk about experiencing growing pains but if anything it appears that there is little to no growth. I've seen good people leave due to poor leadership and sketchy sales tactics. Sales numbers are not being broadcasted across the org for a reason. This is not the place you go to if you want to make an impact and collaborate. After about 5 months of working here, you will regret it too!

      avatar
      Unlock Response
      1w
      Thank you for your review. If you'd like to discuss your concerns with someone, please reach out to my directly at Heather.Bailey@unlock.com.
      5.0
      May 13, 2026

      Supportive leadership fosters a positive, growth-oriented culture

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve had a really positive experience working here thanks to the support from both leadership and management. My director does a great job of creating a motivating environment while still being approachable and understanding. My manager is always willing to help, provide guidance, and recognize hard work, which makes a huge difference day to day. The culture encourages growth, teamwork, and open communication. Expectations are clear, and leadership genuinely wants employees to succeed both professionally and personally. It’s refreshing to work for a company where leadership is involved, supportive, and appreciative of the team’s efforts.

      Cons

      Amount of changes on a weekly/monthly/daily basis

      avatar
      Unlock Response
      1w
      Thank you for your review. We do have a lot of change that is implemented here at Unlock and we are working to find new and better ways to manage that change as we grow- we still have some work to do there. Glad to hear you're supported by your managers, as this is something we've worked on and want to ensure our team members feel supported along their journey. Thank you again for your feedback. If you'd like to speak with someone directly, please reach out to me at Heather.Bailey@unlock.com
      Viewing 1 - 3 of 18 Reviews
      Related searches: Unlock jobs | Unlock salaries | Unlock benefits | Unlock interviews
      ReviewsUnlock reviews

      Glassdoor has 24 Unlock reviews submitted anonymously by Unlock employees. Read employee reviews and ratings on Glassdoor to decide if Unlock is right for you.