Amazing energy - Customer Care Representative Vector Solutions Employee Review

5.0
Aug 25, 2022
Recommend
CEO approval
Business Outlook

Pros

The work is challenging, but positively challenging. When you get the hang of it you start to feel the pride of it. You get to work from home most the time but be in contact with your teammates multiple times a day, so you never feel alone or bored if you need reach out to someone. It’s a fun and open environment. Everything from a mindful meditative meeting the other day where we got to relax and let go of the stress of the nitty gritty(also a weekly meeting for it). Also we got to experience a virtual drag bingo hosted by one of our own. They want you to know you’re accepted and valued. While I do have some cons I know there is growth room for anyone and everyone within the company and the pay is beyond competitive for the world we live in. The energy is contagious and vibrant, not what I expected from an office job.

Cons

As a part time employee I am not eligible for any benefits; Bonuses, insurance, or tuition payback. Which as a full time student with two part time jobs to meet my schedule needs does feel very unfortunate they don’t offer anything to balance that out at the end of the year.

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Vector Solutions Response
3y
Thank you for your review and the pride you take working at Vector Solutions. Feeling accepted and valued forms the foundation of our employee engagement initiatives and it seems like the fun and open work environment has exceeded your expectations. Please send an email to hr@vectorsolutions.com so that we can ascertain if there are benefits you are eligible for. It is important to support all our team members at Vector.

Explore other reviews about Vector Solutions

5.0
Apr 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Collaborative and promotes shared success

Cons

I don't have any cons

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Vector Solutions Response
1mo
Thank you for taking the time to share your experience and for your many years with Vector. We’re especially grateful for the impact you made over such a long tenure. It’s great to hear that the collaborative environment and focus on shared success stood out to you. That’s a big part of how we aim to work together and support one another. We appreciate all that you contributed during your time here and wish you continued success in what’s next.
1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a job and some of the people are great, remote/hybrid work for some employees

Cons

There is literally zero incentive to work hard or even try above the bare minimum. No real career paths or progression, no bonuses, nothing. Individual goals mean nothing and do not connect to larger company goals. Leadership is feckless and has to revisit the same decision constantly or has to make a decision involving way more people than necessary which means the final decision is bloated and difficult to operationalize. The company goals are not clear at all so work priorities constantly shift to whatever leadership has most recently decided, through a committee, is most important. There is basically nothing in terms of company culture. People don't talk to each other about anything. There is no fun in Teams channels. This probably stems from all of the above, that people do not feel at all connected to the company because they know they are not going to get anything out of it. Oh, and the benefits are abysmal.

1
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Vector Solutions Response
4w
Thank you for sharing this feedback. We’re sorry this has been your experience, and we take comments like this seriously. Vector is a mission-driven company serving customers in critical industries, including public safety, education, industrial, government, healthcare, and other organizations that rely on our technology to help make people safer, smarter, and better prepared. We are proud of that work and of the team members who support it every day. Vector has implemented many positive changes over the years based directly on team member feedback, and we continue to welcome input across all areas of the business. We recognize that benefits, career growth, priorities, and culture can be experienced differently by different people. We do offer a comprehensive benefits program that includes health coverage, 401k support, flexible paid time off, wellness programs, tuition reimbursement, and other resources; Growth Pathways to help team members understand career progression; and companywide initiatives such as Team Member Appreciation Week, Vector Volunteer Week, holiday events, and special commemorations to help build connection and culture. We also understand the concern around shifting priorities. Like many companies, Vector operates in an ever-changing economic landscape. As market needs evolve, we have to evaluate and adjust priorities to keep the business growing, serve our customers well, and support the team members who drive our success. We will not dismiss feedback simply because it is difficult to read. We have meaningful work, a strong team, and a lot to be proud of, but we also have work to do. We appreciate your perspective and will continue working to make Vector a better place to build a career.
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