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VerticalResponse

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RIP to Company - Technical Support Engineer VerticalResponse Employee Review

2.0
Aug 29, 2019
Recommend
CEO approval
Business Outlook

Pros

They had a decent office in the Financial District WFH policy wasn't restrict

Cons

Acquired by Deluxe and they had to even cut Bagels in order to save budget. Office in San Francisco is closing, poor management. Probably Product will die in a year or two.

Explore other reviews about VerticalResponse

5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accommodating to the needs of employees

Cons

didn't focus on fixing issues that where constantly brought to them

2.0
May 20, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the employees were nice, interesting, talented people who were a joy to work with. The neighborhood is cool and company events were generally enjoyable.

Cons

Upper management is completely clueless and did not appear to have even a basic grasp of the company's purpose / vision even after being in charge for years. It's questionable as to why a company with 100 employees needs to have C-Level, VP Level and Director level management. How many layers do you possibly need between the CEO and a department of nine people? The result of all these layers of management is meeting after meeting after meeting. I spent at least 20 hours a week in meetings (this was not abnormal for any employee) as this made management feel like they were busy doing something. If you look at this site, you'll see there are 18 positions currently available. This is not because the company is rapidly growing. It's because roughly 50% of the staff quit since the beginning of 2010 and are continually needing to be replaced (in some cases, individual positions have had to be replaced multiple times). Losing half your staff -- many of whom, like myself, worked there for years and years -- is devastating. Yet management has changed nothing.

4
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