Lost lots of good employees due to bad management - Ops Analyst Via Transportation Employee Review

Incredibly supportive management. Extremely healthy work environment. Company culture is top notch. Benefits are well above market average. Using PTO is encouraged, and when on PTO general duties are handled by supportive coworkers.

Extremely fast-paced environment. Real-time issues can arise, and can be stressful to resolve. Remote work can feel isolating, however, managers and coworkers are extremely easy to reach.

Very nice vehicles to drive, hourly pay is good, they pay for gas, maintenance, etc... well you actually pay it through renting the car from them, but you still make great pay even after. I enjoyed doing the job very much. I only gave it 4 stars on Compensation, because there are zero benefits. No medical, no PTO, nothing. But you do make a good take home.

Getting hours is ridiculous. Hours dropped at like 3 or 4pm and it was a feeding frenzy to get any hours, not just hours you preferred, but any. Went many weeks with only one or 2 short shifts because I was actually driving when the shifts dropped and when I was free after the ride to schedule, everything was gone. Very tough to try to maintain any type of schedule for your life and many times make a steady income. Many good employees left because they couldn't get hours. I hung on for as long as I could, but the inconsistency of the schedule and the possibility of not getting enough shifts was too much. Their driver resources were not very good either. Contacting them for any issues, like getting into your car to drive, passenger issues, etc... was very poor. Issues were not handled in a timely manner to the situation. My last straw was when I went to pick up a client, showed up waited the proper time, tried calling, knocked on door...nothing. Reported it to the driver support line as a no-show. Customer called and said I never showed up. I literally had a picture of their front-door time stamped on my phone. The next day I receive and email that because I refused to pick someone up that I could be dis-associated from the Via platform. I was not a bad worker, literally won Driver of the Month and helped transition the entire fleet to a new facility.