Leadership at Wave can do better - Field Operations Manager Wave Employee Review

Hey, thank you for sharing your candid feedback about Wave’s leadership. We are glad to hear that the working environment here provides you the opportunity to learn, grow, and be rewarded. We have noted your feedback and also shared it with the relevant teams. We are proud of our leaders at Wave, and we know that our success rests on our unique culture, which was born in Dakar as a mix of Silicon Valley and west Africa. Over the past 18 months, we’ve worked hard to build a strong and diverse leadership “bench” - for example; we now have General Managers and Directors of Operations in each operating market guiding these businesses forward. It’s not to say that we are perfect - it takes time to build up leaders and to scale communication and decision-making. This is especially true for an exceptionally diverse company like Wave (our employees are based in well over 20 different countries, and we are a hybrid software/operations company). In this cycle, you may have noticed that we’ve started holding All Hands meetings in each country in the local language. We are also experimenting with different types of meetings and ways of connecting and empowering leaders. Your feedback is valuable and helps us do better - please don’t hesitate to raise your ideas and concerns to your lead, your People Team lead, or directly to me (Emily - Chief People Officer).