Jul 7, 2021
When I Work Response
4yThank you for taking the time to share your thoughts. We take feedback seriously and appreciate constructive input. We would like to respond to a number of areas to provide a bit more context from our viewpoint.
With respect to the workforce reduction, sadly, in 2020 we were forced to make a 35% reduction in staff during that tumultuous time in order to be fiscally responsible. Thankfully, we have grown far past that point already in 2021, and have hired back 11 individuals that were impacted by the reduction. Their trust and expertise means a great deal to us, and each return to When I Work has been met by gratitude and excitement by the team. While 401k matches were temporarily suspended for six months in 2020 we did reinstate them as soon as we felt we could prudently do so. We did complete our annual merit review cycle in 2020, which includes consideration for performance, and we did not reduce our budgets for the cycle.
Regarding workload, we were careful to evenly distribute the reduction across all roles within engineering with the goal of keeping the workload consistent for everyone. We continue to have a “release when ready” SDLC, which relieves the stress of high-pressure deadlines. However, we agree that there is always more we can do to support our customers and build products with high quality. We encourage everyone to keep focus on all that is in the “now/ this sprint” against what we have to do for the rest of the year.
With respect to our own utilization of the When I Work product, we gladly utilize our app for our hourly employees, which serves us extremely well, as our products are focused solely on solutions for the hourly workforce.
When we think about technical debt, we do have some to address. We believe this is true for most, if not all, tech companies. We work through technical debt in a strategic, planned manner with all the teams, releasing the improvements as they are ready.
Our management philosophy is to enable each person to be the best that they can be. To remove roadblocks and friction, provide transparency, help prioritize work, help streamline processes, provide personal support and provide coaching toward reaching career goals. We don’t shy away from your call outs on management style. We appreciate feedback around this area and we can surely work on this, among other areas, as we value continuous improvement. If you do determine you’re comfortable discussing further, please don’t hesitate to reach out to your manager, anyone in Engineering leadership, HR or others in senior leadership to see if we can’t troubleshoot any remaining items together.