Follow-up to previous review - Software Engineer Which? Employee Review

4.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

See previous review for pros

Cons

Re: management response which was made after the ability to edit my previous review expired. I’d suggest any prospective employees ask management when the last engineer was promoted who is still in the business and didn’t leave straight after being ‘promoted’ :) at the time of writing it was 2+ years ago. A couple of people were promoted after being severely underpaid and under-appreciated, the new roles did not provide adequate compensation for their existing responsibilities so they moved on straight away. Also to add, management just laid off all the QAs in the business, just in time for Christmas, after keeping them in limbo for 6 months telling them they’ll move into new roles but not providing any training, help or support whatsoever. Just in time for a completely dead Christmas job market. Laying off the QA team further illustrates the current tech management’s inability or lack of desire to develop and grow the team and preference to replace people when they’re done with them. I think this is really quite disappointing and contrasts with the company’s historic approach of supporting and caring about its employees and being a good place to work long-term. Job stability was one of the main draws to the company when I joined, but it doesn’t seem to be the case any more.

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Which? Response
2y
Dear former colleague, thank you for your follow-up review. We take all comments about Which? very seriously and would like to extend an opportunity again to dicuss these with you directly. The department manager has offered to speak directly and address your points. Please contact us at people@which.co.uk and we'd be happy to arrange.

Explore other reviews about Which?

3.0
Jun 27, 2013
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Friendly and has it's heart in the right place. Feels good, man!

Cons

For a rather small company it has a lot of inertia. Autocratic leadership out of depth in the digital age of publishing.

2
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Which? Response
6y
Thanks very much for your feedback on having worked for Which?. There are some really positive comments in there that are very encouraging to read. Our 'great pedigree' has been nurtured over many years (more than 60 now!) and we're still continuing to evolve. That leads onto your less positive comments. After a recent very detailed strategy review, Which? now certainly has a new and dynamic future to look forward to - and that applies to our many thousands of members and supporters, as well as our staff.
2.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is meaningful and the work can be interesting on paper. Some colleagues are talented and genuinely care about consumer outcomes. Great brand recognition can help on a CV.

Cons

In my experience, the culture in my area was damaging and the organisation did not feel like a supportive place to develop. • Micromanagement: Day-to-day work was heavily controlled with excessive checking and a lack of trust, which made it difficult to work autonomously or confidently. • Views disregarded: I regularly felt that my professional judgement and contributions were dismissed rather than debated, even when I came prepared with evidence and options. • Blocked opportunities: Development opportunities and higher-profile work were repeatedly directed to more senior colleagues, with limited transparency on reasoning and little meaningful support to build the skills required to progress. • Bullying and harassment: I experienced behaviour that I would describe as bullying, including undermining communication and an intimidating tone. This created stress and made the team environment feel unsafe. • Poor handling of concerns: When issues were raised, the response felt performative rather than practical, with insufficient action to address conduct or improve ways of working. Overall, it was an environment where you are expected to deliver without being trusted and where challenge is not welcomed unless it aligns with pre-set views.

1
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Which? Response
4mo
Thank you for taking the time to share your experience of working at Which? We’re sorry to hear that you felt unsupported and unsafe. It's not the experience we want for anyone working here. We always continuously strive to review our development pathways, management practices and processes for addressing workplace concerns to ensure they are fair, transparent, and effective. We encourage current employees to raise issues through available channels so they can be reviewed and addressed. We take all feedback very seriously and would be happy to discuss your personal experience in more detail so we can address. You can do so by contacting people@which.co.uk anonymously
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