I would NEGATIVE STAR this place if I could - Freelancer WorkGenius Employee Review

1.0
Sep 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Easy to book a job that you get matched to.

Cons

This feels like a 1/2 baked product. I took 1 job from this site as a freelancer and it will be my last. Where do I begin with the problems, 1) the job matching issues pointed out by other freelancers is a real issue 2) Support is non-existent 3) The projects have a strict timer and are not poorly validated by Work Genius To elaborate on #3, I took a job that required access to specific assets. Those assets were not available at the time the job was taken but the timer had already started. Seriously WTF!? Support was non-existent from Work Genius to resolve the issue. I messaged the job poster and it took almost 2hours to get a response. I was given 5hrs to complete the job, 2 of which I was a total loss because I was waiting for access to the assets needed to do the job I thought I could get the project done or at least most of it. I got into a flow state and lost track of time. Ended up finishing the project a few minutes past the deadline but could not submit the completed work because Work Genius locked me out of the job and dinged me for missing a deadline. The job was a total mess on top of that. The job poster over simplified the ask because they had a poor understanding of what the job required. During this whole ordeal, I did not get any replies from WG support or any notifications that my timer was about to end. Had I known I could have rushed and submitted some halfassed work and maybe have gotten paid. Now it's a lose lose situation. I sunk hours of work with no pay and I have a completed project that the client won't get. The concept of Work Genius sounds great the actual execution of it..... terrible. I would give this company negative stars if I could. @ Work Genius employees get your act together. You expect flawless quality work on tight deadlines from poorly instructed projects yet don't hold up your end. @freelancers don't waste your time on this site

Explore other reviews about WorkGenius

5.0
May 1, 2024
Recommend
CEO approval
Business Outlook

Pros

You will appreciate the community and grow professionally

Cons

I'm not sure, if you're fully remote then that could be a con for you depending on your perspective.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible work environment and unlimited pto

Cons

unprofessional higher ups, did not seem to care about the growth of the rest of the staff

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