1.0
Sep 7, 2024
Former employee, more than 1 year
Cebu City
Recommend
CEO approval
Business Outlook
Pros
Fixed USD 3.50 salary rate
Cons
Toxic management. HR with no backbone. No tissue in the comfort rooms. Needs to be a sycophant to get promotion. Experience does not count. Switches agent skills and schedules without notification. Unequal perks. 1 DSAT = 16 CSATS. Need to lie to get a CSAT. QA uncalibrated with management. Demeaning call outs on Slack. Impossible metrics. QA not calibrated with management. Has many DOLE complaints. These are just some, but if these aren't red flags to you and if you like to lie at work, feel free to apply.