Very dishonest. Encourages employees to lie to customers. - Sales and Retention Advisor Youi Employee Review

1.0
Apr 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Your peers are mostly great. Nice view of the lake. Great knowledge about the insurance industry at your fingertips. No other pros

Cons

There are a lot of cons. 1. Unless you're "cliquey" with the management don't expect a shot at progression. 2. If you're a hard worker with a decent set of morals, and don't shut up about their immoral and unethical practises, expect to be shoved out of employment as soon as you make a mistake. 3. Performance based salary system means you'll work hard for good pay, but you will need to do dodgy things to get it. The system is rigged. High performers are doing dodgy things to get good pay- and if they're in the good books with management nothing happens to them except a slap on the wrist. 4. If you insist on doing things by the book, expect to be paid minimum. 5. Your work will not be rewarded 6. You managers will come down on you like a ton of bricks for not performing well, but it's impossible to perform to their very high standards without lying to the customer and doing dodgy things to get the sale. 7. Their way of getting the sale is to get the clients credit card details. Unless the customer calls, their credit card will be debited on the day of policy inception, regardless of whether they wanted it or not. If the client is lucky, they'll get their money back within 5-7 days...... IF the retention advisor even enters the policy (they're on performance based salary too) 8. Management is cliquey. 9. Dodgy reporting to ASIC

Explore other reviews about Youi

4.0
Aug 24, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great culture for work life balance

Cons

- Can be a bit clunky dealing with bureaucracy

3.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The Social vibe on the Floor is great, and many of the Managers are nice.

Cons

The micromanaging by some managers is ridiculous. Putting Doubt into the Customer to save a policy is disingenuous. The top policy savers are put in positions of management, but just because someone has great performance, doesn't mean they have leadership qualities. 3 stars across the board, because whilst they try and live up to the 3-star rating, they fall down with the sneaky ways to save a policy. I never once saw the CEO of the Company... Nathaniel, whatever his name is.

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