Lots of opportunity to grow - Customer Success Zappi Employee Review

Zappi is a fantastic place to work, where there's opportunity to sell market leading solutions and you feel empowered by team leaders. For a remote business, cross-functional collaboration is very effective and people are willing to offer support whenever possible. The roadmap ahead is an exciting one and senior leaders continue to remain focused on enhancing the business from a commercial perspective.

As a remote global business, there can be some time zone difficulties, but this is usually more rare than common.

-They take their unlimited PTO seriously and I never felt pressure to take less time off -Mental Health Awareness: 4 Mental Health Days per year plus encouraged to take more if needed -Coworkers are great and it felt good to work with great people everyday

-Recently acquired by PE group (Sumeru - 2023) and the culture has changed significantly since then (older reviews are now irrelevant) -Multiple re-structurings and mass layoffs since 2024 leave everyone scared that their job will be next -Mass exodus of qualified employees in last 6 months that will continue (including President/Founder Ryan Barry) -Low pay relative to similar companies and no raises for employees (my salary increased 25% after leaving Zappi after multiple years of 3% salary increases at Zappi) -Remote employees stay isolated (rarely get together with each other; 2024 "Holiday Party" was a gift card for remote workers) -Very little company mobility or career development (they want you heads down focusing on your role and will not support career frameworks to grow within the company) -Over 50% of our team was fired right before Christmas 2024 to cut back on costs, including strong employees of 7+ years, and the rest of the team absorbed the workload with no change in compensation or title -Because of many people leaving, support roles are often filled by inexperienced hires, meaning you have to train others while you're trying to do your own job To summarize: Zappi still rides their reputation as a "fun company" to justify underpaying its employees but, since the acquisition by Sumeru, everything has changed in an effort to cut costs everywhere. As a result, employees are leaving en masse and Zappi isn't doing anything to fix the concerns.