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      ecobee

      Part of Generac Power Systems

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      It's pretty bad - Technical Support ecobee Employee Review

      1.0
      Aug 8, 2019
      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location location location! Healthy snacks are (or were) available when I worked there There are a few great people there

      Cons

      I worked at Ecobee when Ecobee was very small. The tech support team when I started was 14 people. Back then Ecobee was a company that made you want to go into work and really go the extra mile for them. As the company grew the "culture" they often talk about eroded into what others have called toxic, heartless and depressing. The values they preach quickly morphed into self serving rhetoric used as tool to strong arm and manipulate employees into working overtime. After tech support moved away from the main company it became abundantly clear that employees were only valued as a statistic that can be easily replaced and no longer valued as individuals. Ecobee tech support is a call center that will tell you literally anything they feel will get more out of you. Then they will change the narrative in the name "business decisions." The difference between them and other call centers is that other call centers are far more transparent and honest. Take it from this former employee don't get stung by Ecobee. There are better jobs with more money and more opportunities.

      avatar
      ecobee Response
      6y
      Hello, thank you for your feedback, we’re sorry to hear you did not have a great experience with us. We are always committed to not only hearing feedback but taking action where appropriate, we assure you that we will work with you and the greater team to see where we can improve based on your feedback below. We take pride in the open and transparent nature in which we operate, the support we provide to our employees at all levels and the incredible team we have built. Over the last year, we have provided many ways for employees to share their opinions and feedback, including company engagement surveys, regular 1:1s, management training for current and new managers and regular team town halls. If you would like to connect further, feel free to reach out to your Manager or your HRBP, we’d be happy to chat. Our team is dedicated to continually improving and creating a great place to work for all of our employees, so we thank you for your feedback.

      Explore other reviews about ecobee

      5.0
      Oct 4, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-headquartered in Toronto and Leeds - very cosmopolitan with a high emphasis on DEI.

      Cons

      Tech company means people love ALLLLL the software. Information and resources are scattered across numerous platforms, which can be pretty frustrating.

      1
      avatar
      ecobee Response
      2y
      Hello, thank you for providing this feedback. We are so glad you liked the Toronto HQ & Leeds HQ (we agree, they're pretty great!) and felt the emphasis we put on DEI (this really matters to us). We appreciate your feedback regarding resource management and it is something we will think about going forward. Thanks again for your review and helping to make ecobee great!
      5.0
      Mar 18, 2019
      National account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      ecobee is a great place to work because of the fantastic culture that exists here. Thanks to transparency from our CEO down, there are multiple teams helping support me in my role and hit my goals. Because there are so many intelligent, driven and willing people, we are able to work together to exceed goals and focus on what is important to our shared success. Many suggestions and support can be given because of it is known by everyone what you are working on and striving for. It also allows for frank conversations about what we can't work on because it would create misalignment with our goals. I am excited to be a part of a company that is constantly innovating, helping the planet, and looking to win in the market. Great time to be an ecopeep!

      Cons

      Too many great ideas and not enough resources to bring them all to life!

      1
      avatar
      ecobee Response
      7y
      Hello, thank you for taking the time to post your feedback, it is great to hear that you are enjoying your time at ecobee! Our team is dedicated to continually improving and creating a great place to work for all of our employees, so we thank you for your feedback that will allow us to continue to do that.
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