Please send help to CS - Technical Support Representative ecobee Employee Review

These are the justifications for why I and a large number of people put in their resignations at ecobee support. The working conditions are horrid and no one deserves to be treated like this. My review is based only on facts without including emotions. I chose to be unemployed over working here; just let that sink in. The Good things we USED TO HAVE: -A normal schedule we knew in advance with a fixed number of rotations that repeated. This schedule worked really well and we had work life balance. -We could breathe in between calls and talk to our workmates -We were on the same schedule for a month so our bodies could adjust -We could request days off within a reasonable amount of time and knew our schedule when we requested the days -We got lieu days for working on holidays -We were in teams -We had laptops -We could see our schedule outside of work -The morale was generally good and people had high hopes for growth -15 minute scrums -Proper wrap up time -Training -We could log our own overtime -1 on 1's NEGATIVE changes: -Our schedule is changing every week and always switching from days to nights which is causing people to get sick, miss work, get fired, or quit. Even when I worked in a restaurant and retail I didn't have such inconsistent hours and I was treated as a human. -We don't know what our schedule is since we only get 3 weeks of it at a time, not even the full month. -Months are blocked off before the schedule is even released in which we cannot even request a day off -Laptops were taken away from everyone and we have to change desks every week and spend 15-20 minutes downloading outlook, slack etc on the new computers we sit at -Lieu days were taken away so we get less days off -The morale is very low and everyone is always complaining and depressed -People are crying in the washrooms -Training was reduced from 6 weeks to 2 weeks so newbees are stressed and confused on calls -The queue is so big that supervisors and team leads are now taking calls and management is managing breaks which correlates to all the negative changes -People have given feedback to management regularly and are brushed off and told these changes are business needs and the business needs change each week -Scrums were removed and my friends mentioned it's now being brought back for 5 mins instead of 15 mins and people now have to come in 5 minutes early to attend them -being sick is frowned upon and many show up to work with the flu or worse because they don't want to get an occurrence -the overtime tracker was removed so people's overtime isn't properly being submitted -there's no more time to have 1 on 1's or work on projects because it's so chaotic -we are expected to classify a ticket on Zendesk, finesse, write detailed notes and create /send a personalized email summary all within 1 minute before the next call -The schedule and workforce mgmt. system(the new tool we have) can only be viewed on Internet Explorer. It doesn't work on any other browser or phone so if we want to attempt to swap a shift, request time off or just see our schedule, we have to be at work to open it on Internet Explorer since no one outside of work uses that -The new system finesse that they switched to: If you don't put the ticket number in first and fill out the other fields, everything gets erased and you have to start over. The stats are not correct. There are only 2 queues so we can't see what a customer is calling about -there is even more micromanaging than before and we need permission for everything, even applying to external roles on the website -An agent was not chosen for the team lead role because she was told she didn't smile enough -A team lead was not allowed to take a proper amount of time off for her own wedding in India, she even offered to swap shifts to have a few extra days but was told no -The cons listed here are not even half of all the things that are wrong