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      ecobee

      Part of Generac Power Systems

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      Good Career Starter - Technical Support ecobee Employee Review

      5.0
      Oct 6, 2021
      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      I recommend this role if you're just starting your career and you don't know which career path to go into. Unless you want to stay in the customer service field and grow. -I recently graduated and I didn't know which career path to do. This role helped me a lot personally. When I first started, I didn't know how to speak and I would stutter when I talk and I have low self esteem but I push myself to talk when speaking with customers. -Calls can be tough sometimes, but you have to think fast and act fast to satisfy the customer. If you're stuck on anything, supervisors are always open to help you. -You get to learn about the general idea about how HVAC equipments work and how to install and setup the thermostat based on the customer's preferences. -There are a lot of opportunities to grow within the customer service department. I'm already doing other tasks besides taking calls. -Biannual salary raises based on your performance.

      Cons

      The company is still young and growing. There are times when firmware versions break a feature, server crashes, poor UI/UX for their products, device connectivity issues. Occasionally, you'll get calls related to above. Hopefully the company's products will improve over time.

      avatar
      ecobee Response
      4y
      Hi there! Thank you for your candid review. We are glad to hear that your experience at ecobee was positive, and that you would recommend your past role! If you have any other feedback, please feel free to reach out to us at people.operations@ecobee.com.

      Explore other reviews about ecobee

      5.0
      Oct 4, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-headquartered in Toronto and Leeds - very cosmopolitan with a high emphasis on DEI.

      Cons

      Tech company means people love ALLLLL the software. Information and resources are scattered across numerous platforms, which can be pretty frustrating.

      1
      avatar
      ecobee Response
      2y
      Hello, thank you for providing this feedback. We are so glad you liked the Toronto HQ & Leeds HQ (we agree, they're pretty great!) and felt the emphasis we put on DEI (this really matters to us). We appreciate your feedback regarding resource management and it is something we will think about going forward. Thanks again for your review and helping to make ecobee great!
      5.0
      Mar 18, 2019
      National account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      ecobee is a great place to work because of the fantastic culture that exists here. Thanks to transparency from our CEO down, there are multiple teams helping support me in my role and hit my goals. Because there are so many intelligent, driven and willing people, we are able to work together to exceed goals and focus on what is important to our shared success. Many suggestions and support can be given because of it is known by everyone what you are working on and striving for. It also allows for frank conversations about what we can't work on because it would create misalignment with our goals. I am excited to be a part of a company that is constantly innovating, helping the planet, and looking to win in the market. Great time to be an ecopeep!

      Cons

      Too many great ideas and not enough resources to bring them all to life!

      1
      avatar
      ecobee Response
      7y
      Hello, thank you for taking the time to post your feedback, it is great to hear that you are enjoying your time at ecobee! Our team is dedicated to continually improving and creating a great place to work for all of our employees, so we thank you for your feedback that will allow us to continue to do that.
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