Worthless... - Anonymous employee iPlace Employee Review

Thank you for your feedback. Let me address your issues: “1-Over Micro-Management” Only people who require assistance are “managed” at all, for example, people who are brand new, face performance issues or have attendance challenges. New people need a lot of support, some more than others. If you felt micro-managed, perhaps you should evaluate why you were feeling “managed”. Most likely you fell into one of these categories. “2-Focused on Quantity and not Quality” Absolutely not true. We expect both. As we are ramping up our LaunchPad program, everything is measured, from number of candidate submittals, interviews, offers, and placements to attendance and other critical performance metrics. Increasing your number of quality submittals gets you more interviews, more offers, and more placements. We certainly don’t want any sourcer or recruiter sending badly selected candidates that waste our clients’ time. That would not be productive. “3-Policies change overnight” When we’re excited to make a positive change, like removing our negative CAL consequences for unscheduled leaves, we’ll let you know as soon as we can and get the changes implemented as quickly as possible. When we have to announce a negative change, the management team tries to identify other options before having to enact policies that won’t be popular with everyone. Those negative changes are usually in response to client demands. Most changes are announced during our monthly board report. “4-No bases for increment and promotions” With the LaunchPad program, everything is very transparent. There are clear rules for promotions that do not allow for any subjective decision-making. We are researching ways to make salary increments ruled through the LaunchPad Program, which we hope to implement in 2016. LaunchPad really is a phenomenal program that has really let some hidden people shine through their performance, making certain shyer, less confident people really grow and become leaders. “5-Clients do not want to work with the company anymore.“ This is not true. We have a larger client base than ever in 2015 and anticipate continued growth in 2016. One organization we are working with just ordered another 24 more recruiters in November. Our performance scores are higher than ever in the history of the company. “6-People are leaving this company faster than they can hire.“ Again, this is not true. Our attrition is way down since the implementation of our LaunchPad Program. We’ve lost a few high profile employees over the past six months, however, many people have cited LaunchPad as an exciting way to work, that they feel empowered to grow and that the program is more than fair. We have been doing a lot of hiring recently because we needed more people to keep up with client demand for experienced resources. We invest heavily in their training and we have more employees today than in the history of the company. “7-Hired freshers with fake promises” Cannot address this issue without more details. We tell the truth in our recruiting process. We even have a preview document shared with each candidate that asks them to clearly think about how the realities of working a night shift, dealing with American clients, etc. Our HR department goes over this document with each person coming in to interview. “8-Team leads become VPs and Heads overnight... and those who deserve are ignored big time.” This is absolutely true, and I think that’s pretty awesome. When we implemented LaunchPad, it required a very different structure than what had been in place. Prior to LaunchPad, the organization was extremely flat, and all the decisions were made by the then VP of Operations. To provide more oversight and structure, while enabling decision-making down through the teams, some Team Leads became Vice Presidents, others Heads, and Managers. Instead of one VP, there are three running different clusters in operations. Since these positions did not exist prior to LaunchPad, people earned these positions during the first two months of LaunchPad, selecting the best performers through the data that was collected. Some of those team members were pretty invisible before we started, and we were delighted to find undiscovered treasure in our ranks. They absolutely deserved their new positions. They earned them the hard way. “9-Not bothered about employees...“ We are a small business, but we put all our profits back into the business and the employees. Our offices are in one of the most prestigious buildings in Pune. Our offices are clean and well managed. Our support services are provided to everyone. All these operating and building expenses as we face rapid expansion come from the profits generated by our employees. We appreciate and provide as best we can a world-class working experience for all employees. Good luck in your future.