Terrible Upper Management - Anonymous employee illy Employee Review

1.0
Dec 5, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The coffee is great.

Cons

I have worked with this company for many years in North America. Over the last 5 or so I have never seen such poor corporate upper management. The 2 or 3 individuals that run North America are, what seems to be, over their head in managing this company. They treat the employees very poorly as well and partners. They take zero accountability and literally try to force everything they can down our throats to increase sales with zero though behind the process. ( actually there is no process) Its laughable to most that have been with the company more than 10 years. Almost all the team is unhappy and miserable but due to the reactionary type of management everyone walks around scared. Its is one of the worst corporate cultures I have ever seen in my life and continues to deteriorate.

Explore other reviews about illy

5.0
Jul 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Taught me a lot. Management skills, leadership skills, financial management

Cons

Lack of direction at times; turnover of management

1.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Free coffee and meal but only up to $15

Cons

The owners, Asad and Aamir, consistently show a lack of care for their employees. They cut corners by hiring cheap contractors and neglect important maintenance and visual aspects of the store, which makes the environment look unprofessional and poorly kept. During my time there, our pay structure as baristas was changed multiple times without clear communication. We initially split tips with the kitchen, then suddenly didn’t, and later discovered that our tips were being taxed on top of being divided among everyone leaving us with noticeably less. Overall, the lack of transparency and disregard for staff made the experience very disappointing.

See reviews by: Helpful|Rating|Date|All