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      illy

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      3.0

      45% would recommend to a friend

      (71 total reviews)

      Cristina Scocchia

      23% approve of CEO

      34% positive business outlook

      Ratings by category

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Diversity & inclusion

      2.8

      Compensation and benefits

      2.4

      Senior management

      2.2

      Career opportunities

      illy has an employee rating of 3.0 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have an average working experience there. The illy employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

      Reviews by job title

      71 reviews
      1.0
      Dec 5, 2017

      Terrible Upper Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coffee is great.

      Cons

      I have worked with this company for many years in North America. Over the last 5 or so I have never seen such poor corporate upper management. The 2 or 3 individuals that run North America are, what seems to be, over their head in managing this company. They treat the employees very poorly as well and partners. They take zero accountability and literally try to force everything they can down our throats to increase sales with zero though behind the process. ( actually there is no process) Its laughable to most that have been with the company more than 10 years. Almost all the team is unhappy and miserable but due to the reactionary type of management everyone walks around scared. Its is one of the worst corporate cultures I have ever seen in my life and continues to deteriorate.

      3.0
      Nov 20, 2015

      Good people and products

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent products, great people, a base of enterprise class technology, work-life balance, family atmosphere, good location.

      Cons

      They are not driven by high growth, Marketing spend, brand recognition, money. They are purists. Excellent coffee prepared with an obsessive attention to detail. This can be good, but it depends on what your are looking for. If you want growth and opportunities, then this isn't it. You may be satisfied for 5yrs and get attracted by products, people, and environment. It will get old, but difficult to leave.

      3.0
      Oct 28, 2013

      A top-notch brand that could be bigger if employees had more of a voice

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      International distribution, strong presence in Italy, toe-hold established in Europe, Asia and the US. Strong opportunities for sales and commercial interests. Company appreciates art, literature and culture. Rarely fires anyone. Treats factory workers with respect and goes to great lengths to not lay off during slow periods. Some very smart, hard-working young people (and older people too) - going against the stereotypical view of an Italian company. A fantastic brand beloved by consumers and respected by agencies - truly a love brand. Must say the coffee is super and it is widely enjoyed, free, while at work. The Illy family has highly ethical ideals, tries to do the right thing for sustainability, employees, coffee growers and to improve the lives of the people in third world countries who are integral to growing the beans.

      Cons

      At heart, a somewhat provincial Italian company struggling to become global, acting and thinking globally. Has difficulty with focus and takes on far too many projects for a company of its size and resource capacity. Extremely hierarchical at HQ level, less so in subsidiaries. Very difficult for younger employees to be noticed and therefore rewarded for above and beyond effort and results. Family owned company, with the family quite active in day-to-day management, for better and for worse.

      Viewing 1 - 3 of 71 Reviews
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      Glassdoor has 146 illy reviews submitted anonymously by illy employees. Read employee reviews and ratings on Glassdoor to decide if illy is right for you.