Unprofessional place to work - Service Desk Analyst nGeneration Employee Review

1.0
Oct 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Service desk had some pretty amazing people.

Cons

Unfortunatley there were alot of cons. Rota was a mess for a very long time, whilst weekends and bank holidays are a time you will work as stated there wasn't any organisation or fairness when conducting shifts. You could come in and see shifts have changed for the week you're in without any notice. They then went to 13 hours shifts and whilst this meant the rota was much more organised, it was still very exhausting and higher-ups would not listen to your feelings in regards to this or anything else that might concern you. There was no consultation or "poll" of sorts before going to 13 hours. Just this is whats happening, don't like it? There's the door. They have very little interest in keeping the staff they have happy or giving them any real incentive to work there, no proper training, poor salary and put as much work on you with little to no appreciation shown, which is why they have had such a high turnover. Worked there for a year and not one month went by without someone handing their notice in. Any serious complaint or grievance that was made, i.e regarding homophobia and sexual harassment was pretty much ignored whilst I was there. When I handed my notice in, it wasn't acknowledged, I felt even more unappreciated and devalued then I already was in the time I was working there.

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nGeneration Response
6y
Thank you for the feedback you have provided. During our recruitment and induction processes we are open and honest with all individuals regarding the policies and procedures for the Company, as well as the shift patterns and rotas for our Service Desk. The only amendments made to the team rota are to support the team taking annual leave or to cover periods of sickness. We have a team structure in place and feel that this offers individuals room for growth and progression. We also advertise all of our vacancies internally so that individuals are aware of progression opportunities within both their own department and the wider Company. Any complaints or grievances made are taken very seriously by the Company and are fully investigated by our HR Team. If individuals feel that they are unable to discuss issues or concerns with their Line Manager then our HR Team are available to talk to.

Explore other reviews about nGeneration

5.0
Apr 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Great place and location, good facility in gernal. I enjoyed my time of working there and meeting a lot of friendly people. I really did have some great work colleague there. Good friendly vibe all around in there

Cons

I have no negative comment to make.

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nGeneration Response
4y
Thank you for taking the time to leave a review, we appreciate your kind feedback.
1.0
Jan 10, 2025
Recommend
CEO approval
Business Outlook

Pros

None worth mentioning, it wasn't good

Cons

Management don't care about their staff

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