Pros
I had the pleasure of working with some amazing colleagues who were incredibly supportive, even in the most challenging circumstances.
Cons
The company, and particularly the team I was a part of, faced significant operational challenges. Poor management, poor communication, and inadequate resources created a highly reactive environment, with frontline staff treated as a catch-all for every gap, oversight, and broken process. It was baffling to witness this level of dysfunction in a professional setting, especially given the company’s luxury positioning. In addition, there were multiple restructurings during my time there and my direct manager changed five times - contributing to ongoing instability and blocking any growth opportunities. By the end, I was the only remaining member of my original team - not a badge of honor, but a clear sign of mismanagement and high turnover. While guests may have received white-glove service, the employees behind the scenes were unsupported, undervalued, and underpaid.