ICT Group Reviews | Glassdoor

ICT Group Reviews

Updated February 2, 2017
28 reviews

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Full-time Part-time

3.3
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ICT Group Chairman, President, and CEO John J. Brennan
John J. Brennan
17 Ratings

28 Employee Reviews

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  1. "Training employees how to communicate and make sales with customers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer in New Castle, DE
    Former Employee - Corporate Trainer in New Castle, DE
    Recommends
    Neutral Outlook

    I worked at ICT Group part-time (More than 10 years)

    Pros

    Meet new people, professional environment

    Cons

    I have nothing bad to report. I was happy at ICT

    Advice to Management

    I started at the bottom and worked myself to the top in 2 years


  2. "I have not worked in ICT yet, as soon as I get a job I will share my experiences."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Alexandria, VA
    Former Employee - Human Resources in Alexandria, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ICT Group full-time

    Pros

    I love my job and through the job in ICT, I can support my family and other staffs like, I would like to study and continue my education as well.

    Cons

    I will be new in this position and company, there would be some challenges so it would be good soon.

    Advice to Management

    Please always motivate your employees.


  3. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ICT Group full-time (More than 10 years)

    Pros

    Company experienced lots of growth while I was there. It was a tough business but saw the company expand beyond its start in telemarketing into customer service, technology, BPO ... so there were lots of opportunities within the company. Over time, a good mix of people who were there in the early days and smart people who joined the company.

    Cons

    Low margin business which is always tough. As a public company, couldn't always follow the long term strategy we wanted to; needed to meet quarterly goals that market demanded.

    Advice to Management

    Don't always assume people who were there in the beginning know how to help the company grow. No one is irreplaceable. Listen to the people you brought on as well, they often understand how other businesses are successful.


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  5. "was a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Management in Levittown, PA
    Former Employee - Quality Management in Levittown, PA
    Doesn't Recommend
    Negative Outlook

    I worked at ICT Group (More than 3 years)

    Pros

    Was a great company to work for for the first 7 or so yrs., GREAT advancement opportunities. Great team of people!

    Cons

    ICT = It Changed/es Today/Tomorrow/The next day .....

    Advice to Management

    Upper Execs need to focus on actual improvement of the numbers rather than how to make the numbers look as if they have improved. Quality and training need to work together better and the cattlecall hiring process is horrible!


  6. Helpful (1)

    "Dishonest"

    Star Star Star Star Star
    • Work/Life Balance
    • Senior Management
    Former Employee - Senior Vice President
    Former Employee - Senior Vice President
    Doesn't Recommend

    I worked at ICT Group full-time (Less than a year)

    Pros

    there were no good qualities about this firm except the pay

    Cons

    dishonest. business units fought against each other and cooked books. when I was asked to deceive a client I left


  7. "Customer Service Mortgages Account Status Assistance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay benefits Good Feedback

    Cons

    Firm lost account for this location Got Laid Off

    Advice to Management

    IMPROVE feed back better focus groups!


  8. "Entry level call center work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Depew, NY
    Former Employee - Telephone Interviewer in Depew, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ICT Group part-time (More than 3 years)

    Pros

    Good place to work if you're a student or if it's your second job, the hours can be flexible. Supervisors were down to earth and friendly if they knew you were there to work.

    Cons

    Not a ton of room for advancement. Sometimes available work hours could be very limited due to research projects that were not running. Pay was a few dollars above minimum wage for hourly phone reps.

    Advice to Management

    Give more opportunities to people that want to learn more and work hard to advance in the company


  9. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at ICT Group full-time

    Pros

    The best way to improve customer service skills. Well trained. Everytime something new comes up immediately get trained.

    Cons

    Sometimes they put lot of pressure on you to get things correct. Instead of working out as a team.


  10. "No Benefits, No care, No Concern for Employees Welfare."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Langhorne, PA
    Former Employee - Customer Service Representative in Langhorne, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ICT Group full-time (More than a year)

    Pros

    It was close to home and easy work.

    Cons

    Benefits were outrageously priced, non-competitive salaries, very little training.

    Advice to Management

    The company has since been sold, so they weren't doing many things right.


  11. Helpful (1)

    "Senior Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Project Manager in East Amherst, NY
    Current Employee - Client Services Project Manager in East Amherst, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ICT Group full-time (More than 8 years)

    Pros

    Got to meet and work for a large and diversified group of clients
    Got to see and learn the ins and outs of market research projects
    Great Benefits
    Steady growth in pay

    Cons

    hard deadlines in the research field require lots of last minute staff manipulation and constant contact with staff supervisors and clients to adjust resources and/ or quotas
    expectations in the data collection centers can be truly unrealistic and stressful when your not getting the expected responses in field work
    very low margin work for the company resulted in the entire market research division being downsized in 2008

    Advice to Management

    Not too much to add, as I understood the ideals and thought processes behind the work, but the overall expectations of the industry make this a very iffy proposition for any employer to keep profitable



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