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ISA Reviews

Updated January 2, 2018
32 reviews

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3.2
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ISA President Tony Kretzmer
Tony Kretzmer
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32 Employee Reviews

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  1. "data analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good work environment not too much presure

    Cons

    the development is very limited


  2. "Equal opportunity call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    They are very equal opportunity. They hire a variety of people, including old people.
    Access to call center work is via reading a script nicely, and availability; they also record your voice in a recorder. Be wise and humble during the training seminar. People there are basically nice, too.

    Cons

    The decor is old, but it's organized.

    Advice to Management

    Give some gentle voice-inflection advice to reps during challenging surveys.

  3. "Love this place. Great work environment and staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Collector in Lancaster, CA
    Former Employee - Data Collector in Lancaster, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ISA full-time (More than a year)

    Pros

    Great people, decent pay, competitive work with cool incentives. Nice bonuses too.

    Cons

    It gets slow sometimes, but not too often or for too long. All kinds of people, including criminals with ankle monitors.


  4. "Not the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Collector in Alhambra, CA
    Former Employee - Data Collector in Alhambra, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at ISA part-time

    Pros

    -flexible schedule
    -likely to hire with little previoius experience
    -the work itself could be enjoyable

    Cons

    -management didn't seem to care
    -expectations of employees were not well-defined
    -promotions seemed based on favoritism


  5. "Easy stable job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Los Angeles, CA
    Former Employee - Data Analyst in Los Angeles, CA
    Recommends
    Positive Outlook

    I worked at ISA part-time (More than a year)

    Pros

    It was easy, accessible and a good opportunity for income when looking for another job. no problems working here.

    Cons

    It's a starter job, so minimum wage.


  6. "Data researcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - California in Van Nuys, CA
    Current Employee - California in Van Nuys, CA
    Recommends
    Neutral Outlook

    I have been working at ISA (More than a year)

    Pros

    Flexible hours! Bonuses! Good office working environment.

    Cons

    Hours worked are not guaranteed.

    Advice to Management

    Stop hiring people when there's not enough work to do for present employees


  7. "Data Collector"

    StarStarStarStarStar
    Current Employee - Data Collector in Alhambra, CA
    Current Employee - Data Collector in Alhambra, CA

    I have been working at ISA part-time (More than 3 years)

    Pros

    Easy going great management. Flexible hours, bonus

    Cons

    Favorites are easy to spot. The morning crew can get away with a lot that the night crew can not do. The management can vastly improve.

    Advice to Management

    Needs to be re-trained even after years working they can not answer a simple question about the job and you are told more then one way to do a job from different supervisors who are you suppose to listen to.

  8. "Data entry clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nevada in Las Vegas, NV
    Former Employee - Nevada in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I worked at ISA (Less than a year)

    Pros

    Gained customer service skills aswell as computer skills

    Cons

    Unprofessional supervisors little to no ability to progress in the company


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Panel Support Specialist in Van Nuys, CA
    Current Employee - Online Panel Support Specialist in Van Nuys, CA
    Recommends
    Positive Outlook

    I have been working at ISA full-time (More than a year)

    Pros

    We have a great camaraderie among the employees and bosses who continue to motivate us to do our best.

    Cons

    I'd prefer a different company for health insurance.


  10. "Survey Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Survey Recruiter in Van Nuys, CA
    Former Employee - Survey Recruiter in Van Nuys, CA
    Recommends
    Neutral Outlook

    Pros

    I worked specifically for the Q-Insights Division so the supervisors were excellent to work for. Capable, friendly, and fair. I can't speak for the rest of the Divisions.The salary( $9) is barely workable but still workable. The surveys that you are recruiting for are all paid. That makes all the difference when calling people. The hours were plentiful (for awhile)

    Cons

    The salary ($9) is barely workable
    . The supervisors had their hands tied by demands from "upstairs" on certain surveys that were top priority and/or not being filled with recruits quickly enough. This usually occurred because the survey itself was poorly designed and "cheap" e.g. a lot of work for some $25 gift card or the screening process that we had to conduct was so long and restrictive that we had to "86" a lot of potential survey takers. So, in these cases, the supervisors were instructed to send people home at lunch time if they didn't have at least one "complete"( one recruited person) when they were expecting a full day's shift. Either way, you sometimes didn't know until later that night whether you were coming in the next day. Sometimes, we were just told that we would be called when we were needed next.The supervisors treated me as fairly and as generously as they could. I'd like to think it was because I was a good recruiter but, as I said, their hands were tied and the scheduling system that sometimes forced you to be "on call" every day or turned a full day into a half-day became VERY frustrating.

    Advice to Management

    Fix the aforementioned scheduling fiasco. Some of the surveys are crappy. Period. The employees shouldn't be penalize( in most cases). Help the supervisors to find better ways to schedule the workers with a little more notice. They all worked miracles as it was, but they were not very popular at times and they didn't deserve that.


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