Innovative Communication Systems reviews

They’re losing customers left and right since the TAC Team lead doesn’t answer calls as they’re always in the Operations managers office playing office politics or he’s playing games on his computer and looking at NSFW content on his phone/snapchat. There is no standardized employee onboarding processes or trainings. There is no standardization for anything related to escalation, troubleshooting, onboarding customers, etc. The IT director is power hungry and unwilling to teach anyone anything. There is barely any customer documentation, so any time you go onsite or get a ticket you’ll need to reinvent the wheel to resolve the issue. TAC team lead is happy to degrade everyone and tell the office he doesn’t like working with men he’d rather work with women. They don’t have policies to resolve basic tier 1 tickets, they’ll let the customer wait 3-7 days before resolving something as simple as a user policy change. Employees without skills in a specific technology will have to learn on the fly, since there is no training, and they will more than likely break something. Most onsite trips is going back onsite to fix what should’ve already been fixed by the last Field Tech. They will send you onsite to “show face” even though the problem can 100% be resolved while remote/in the office.

No tuition reimbursement No investment in employees No raises No structure High turnover Emotionally volatile management Spontaneous terminations Uncertain overall company success Lack of humanity New Director lies and makes false promises On going Roach infestation in the San Antonio office (though they have made huge attempts at eliminating them) Personal experience: I’m a mid-level educated engineer and was a high performer for the TAC. I saved a $250k contract by working nearly 24hours straight on a high-level and complex cloud solution that ultimately lead to a customer renewing their contract. I completed this project a couple of weeks before giving birth and going on maternity leave. During my employment I went above and beyond to ensure customer retention and made every attempt to win back contracts with several companies that we lost in 3 quarters and on due to the negligence of those overseeing operations, high-than-usual turnover, and complete disregard for communication with customers from leadership I had some health complications, rough nights, and a major surgery that caused me to take an excusable amount of time off after a short 6 week maternity leave. Despite asking the new director for hybrid schedule so that I could be present and available to customers- he reassured me that he would speak to the CEO, I was called by the CEO during a family emergency and was fired without warning.