JetSmarter Reviews | Glassdoor

JetSmarter Reviews

Updated November 16, 2018
55 reviews

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3.4
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JetSmarter CEO Sergey Petrossov
Sergey Petrossov
32 Ratings

55 Employee Reviews

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Pros
  • "Easygoing, fast-paced office environment and hard-working team" (in 7 reviews)

  • "One pro that still exists is that the office space is beautiful" (in 5 reviews)

Cons
More Pros and Cons

  1. Helpful (9)

    "nice company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in New York, NY
    Current Employee - Coordinator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetSmarter full-time (Less than a year)

    Pros

    there is good culture and no hard work. There is a lot of benefit if you are willing to put in hard yards. When i joined there were other companies too but jetsmarter have toppled them all.

    Cons

    limited leaves are proving to be a problem

    Advice to Management

    please increase leave count


  2. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Fort Lauderdale, FL
    Former Employee - Operations in Fort Lauderdale, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at JetSmarter full-time (More than a year)

    Pros

    JetSmarter’s life cycle is in dog years you will be challenged and develop your tech knowledge and interpersonal skills very quickly. It a great place to work the employees are the group of people I worked with.

    Cons

    Great benefits PTO but no time to take it .. workload was demanding

    Advice to Management

    Listen to your team that’s leadership.

  3. "Waste of Space"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at JetSmarter full-time

    Pros

    Few to none. They started of great and lots of wonderful promises but I was quickly let down on just about all of them

    Cons

    The management team is terrible. They make decisions based on a whim. There was quite a few times they would put a new policy in place, alert the members, and then the employees would later find out of the new policy from the members instead of the management team.
    Management did NOT disclose their ranks and would get extremely offended if someone went to a management member that was not the next in line... Which is understandably an issue, however, if it is never disclosed to the staff who is next in line then well that's them.
    There was poor work/life balance. It was almost impossible to schedule anything outside of work because your schedule would change almost daily.
    It was just an overall poor experience. It felt like management would react instead of taking the time to think through their decisions.


  4. Helpful (3)

    "Great Startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at JetSmarter full-time (Less than a year)

    Pros

    Interesting, dealing with luxury flights and business travels on jets

    Cons

    work includes non office hours

    Advice to Management

    make clear road map for our future development


  5. Helpful (5)

    "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetSmarter full-time (More than 3 years)

    Pros

    There were pros to working here but unfortunately most of those are now gone. They used to cover health insurance but no longer do that. They used to pay over industry standard but have since changed pay structures. They used to offer cool benefits such as an employee spa which is now gone. They have event removed the nice water filter machines. One pro that still exists is that the office space is beautiful. It is now packed since they closed office space on floors 16 and 18 and moved everyone to the same floor but it is still a nice space.

    Cons

    Management makes it clear that they do not care about the employees. Employees are tools to them. Unfortunately many of the executives do not know the industry and treat it like other companies they have worked at before, expecting the strategy of a 99 cent domain name company to transfer over to the luxury market. There is no job stability. You constantly feel like you might lose your job even if you are a hard worker who does a great job for them. Unfortunately the pay structures have been changed so that putting up with all of this is not worth it. Legal is dealing with tons of law suits. Accounting is dealing with a nightmare amount of work trying to figure the finances out. The entire vibe in the office is negative. Employees are worked to the bone and appreciation is rarely shown. In fact, the CEO has scorned employees in the renewals department in the past when they were attempting and failing to renew members who were completely screwed by JetSmarter. Unfortunately it is extremely hard to protect your reputation here. Employees are being brought up in law suits for things they had no control over.

    Advice to Management

    I would suggest listening to employee feedback. The employees are who talk to the clients and know what would make them happy. We all understand that changes were needed but the way you go about it with no apology or explanation is infuriating to members. Communicate with the members! Your lack of communication skills is absolutely astonishing. When an employee works extremely hard for you, thank them. It takes 5 seconds.


  6. "cabin attendant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetSmarter full-time

    Pros

    there are no good words to describe this company. there are no pros

    Cons

    they don't care about the employees. we are only numbers


  7. Helpful (5)

    "Worst Experience Ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetSmarter full-time

    Pros

    Hard to name any pros!

    Cons

    Where do I begin? I have read the previous reviews and they all pretty much hit the nail on the head. JetSmarter is the perfect place for you if you are looking for a negative work environment, zero transparency, zero incentives, zero leadership and management (the main reason why the company is the way it is - starting with the CEO himself.) This is also the perfect company for anyone who wants to work for a management team that looks at their employees as nothing but numbers! They couldn't care less about any of their employees and the people who are still there (shocking anyone would still be) are only there because they are willing to step on anybody to get to the "Top" - not sure what top as the company has been going downhill fast! Anyhow, do yourself a favor and steer clear.

    Advice to Management

    Employees come first - keep that in mind.

  8. Helpful (9)

    "Run AWAY!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shuttle Experience Manager in Fort Lauderdale, FL
    Former Employee - Shuttle Experience Manager in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetSmarter full-time (More than a year)

    Pros

    None, none, free coffee at the FBO's, none, none.

    Cons

    The worst management you'll ever encounter, negative work environment, stupid middle of the night hours (and no extra pay), not allowed to fly on the jets as an employee, zero perks, bullying, harassment, not getting paid on time, inconsistency, drama and favoritism among management and employees.

    Advice to Management

    Do the world and your future employees a favor and close your doors already! I suggest doing it before you ruin anymore optimistic, hard working professionals' morale and mental/emotional health any further. You are everything that embodies the workplace people steer clear from. You have no business managing people or even running a company. The day your crooked, greedy, dysfunctional selves close your doors, will be the best thing thats happened to private aviation as well as every legitimate employee currently working for you. Current employees: you deserve better. GET OUT WHILE YOU CAN.


  9. Helpful (6)

    "Good idea but badly implemented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at JetSmarter full-time

    Pros

    The people are really cool! The whole concept is great.

    Cons

    Lack of structure and unrealistic expectation. The rot is deeply rooted.


  10. Helpful (6)

    "It's hard out here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at JetSmarter full-time (More than a year)

    Pros

    This company is disrupting the aviation industry and you have the opportunity to learn and grow with the business model.

    You work with people that are from different parts of the world and are relatively young.

    Work environment is awesome and very modern. You are in a great location in South Florida.

    Cons

    Most management has little to no experience.... they have their favorites who were there from the beginning that sold an easy product when it first came out but are now lazy and have a huge ego that holds them back.

    Salary is relatively lower and commission structure in sales are constantly adjusted so it is hard to rely on.

    Advice to Management

    Keep EVERYONE involved. Do not just put your favorite people in a meeting at the end of the day to make an influential decision. Have a proactive approach to any adjustment and communicate with your members before major changes happen to avoid negative reviews.


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