JetSuite Reviews | Glassdoor

JetSuite Reviews

Updated December 4, 2018
62 reviews

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2.7
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JetSuite CEO Alex Wilcox
Alex Wilcox
47 Ratings

Employee Reviews

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Pros
  • "There are great people here; its the excitement of a startup, consistent workload, things are changing often and there is a lot of room for growth" (in 4 reviews)

  • "A Company that provides an environment where the best people want to work" (in 3 reviews)

Cons
  • "Communication is so poor it creates high turnover and disgruntled workers" (in 4 reviews)

  • "There is no 401K match because the company claims it's doesn't make a profit" (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "Guest Services Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Dallas, TX
    Current Employee - Guest Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetSuite full-time (Less than a year)

    Pros

    This is a GREAT company to work for OVERALL PERIOD.
    They take care of US

    Cons

    I had to wait 90 days to fly other than that its the #SUITELIFE for me

    Advice to Management

    THANK YOU Alex, Stephanie !! and ALL you guys I didn't name @ JETSUITEX keep PUSHING dont look back the sky is the limit Thanks for everything!
     I loved my job so much I have referred others Oakland Ca and they are WE are TOTALLY satisfied ! oh and my one of my passwords is# ILOVEMYJOB! didnt say which one PW


  2. Helpful (5)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetSuite full-time

    Pros

    There are none to share per management and CEO

    Cons

    JetSuites straight up lies when hiring and says they are a start-up company...do your research...they are a 10year old company & used to pay flight attendants $300 a day & now they use the "start-up" lie to offer only $165 a day

    Advice to Management

    Treat your employees good with pay and professionalism and organization. If the employees are happy your company may be around for a long-time. You guys through employees quickly for a reson. Noone is happy.

  3. Helpful (3)

    "Flip flop central"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Disapproves of CEO

    I have been working at JetSuite full-time (More than 3 years)

    Pros

    Good people, forward thinking, always changing and new challenges

    Cons

    Management says one thing and another manager says something else. Does not use their values unless trying to throw it in someone’s face instead of when making decisions or how to treat people

    Advice to Management

    Actually live your values


  4. Helpful (4)

    "Potential but has major drawbacks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in Dallas, TX
    Current Employee - Pilot in Dallas, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetSuite full-time (More than 3 years)

    Pros

    Company is growing, HQ moved to Dallas. JetSuiteX is still the pride and joy for the CEO. So far improvements have been promised and delivered, such as 401k with company matching 50% on 8%. New president for JetSuite, more changes to come, there is talk of new aircraft getting added by end of 2018 and more in the future. Because of this more pilots are wanted, check the careers page, especially if you’re a young low hour pilot. Great way to get some experience and build jet hours.

    Cons

    Biggest problem is CEO hates pilots. On latest RobbReport, How Emerging Technology Will Affect Private Air Travel, He clearly mentions pilots as being the biggest expense and that it’s an easy job with few things to hit up there. Wants to save money, most likely newer larger aircrafts will not give a bigger pay.
    Since company moved to Dallas, a lot of new employees which lead to communication errors and problems. This will improve over time as they settle in. JetSuiteX lost a few bases they just got. However they’ve been growing fast and will probably get different bases soon. Also to add, lots of young pilots in JetSuiteX, captains have to work twice as hard to make sure they don’t make mistakes.

    Advice to Management

    Watch what you say, it doesn’t feel good to read that article. Clearly needs to go on a field trip with the pilots and see what they go through. Job is way more challenging and a lot more is done than just flying.


  5. Helpful (7)

    "Flight Attendent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at JetSuite full-time (More than 8 years)

    Pros

    Sched is 2 weeks in advance.

    Cons

    Even though Sched is posted 2 weeks in advance, you still may be called on off hours for "On Call" if you dont make it or refuse you are written up as a "Not fulling your Employment Expectations" and let go with out further notice. This is not a common practice from any other airlines. Also, they pay, even thought they say you will be advanced by your performance and time, you are not. You can make more money at the local In and Out Burger with less stress. On an average, not including you travel time to the Airport, uniform change, security, check in to flight your attending, which could add 3-4 hours to your 8 hour shift (just for departures) it's not worth the $625 a week, without taxes taken out. Also, the med and insurance you pay as if you join a Med Insurance all on your own, about $375 -$600 month they take out of your paycheck. No wonder why they are always hiring.


  6. Helpful (3)

    "Amazing Opportunity for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Line Supervisor in Irvine, CA
    Current Employee - Front Line Supervisor in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetSuite full-time (More than 3 years)

    Pros

    Fast paced start-up environment, lots of opportunity to grow if you are willing to work hard, engaged and passionate leadership.

    Cons

    If you want to be a 9 to 5 cog in the wheel, this isn't for you.

    Advice to Management

    Get rid of the dead weight. If they complain, can them.


  7. Helpful (1)

    "Pilot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in Los Angeles, CA
    Current Employee - Pilot in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetSuite full-time (More than a year)

    Pros

    JetSuite is a good company and a good place to work. Management is goal oriented and focused on achieving success in the marketplace. The management team is experienced and has connections to investors to obtain the funding needed to achieve their goals. Overall it appears that they want to make this a career for employees rather than just a job. There is mutual respect that is apparent throughout the company and surveys to help find weak and strong points in all departments.

    Cons

    Although aspirations are high, the company falls short of execution and achieving the desired results. I believe the turnover that we are experiencing is the result of the company running too lean of personnel due which loads additional work onto the remaining crew members. This causes discontent amount some employees

    Advice to Management

    Better long term planning is needed to assure that a full compliment of employees are available at all times to perform at the level required to satisfy our high net worth customers which are the key to our success.

  8. Helpful (1)

    "Captain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Los Angeles, CA
    Current Employee - Captain in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetSuite full-time (More than 3 years)

    Pros

    Company treats you like an adult as long as you act like one
    Pay
    401k company match 50% up to 8%
    $25 monthly cell phone reimbursement
     paid uniform
    Crew Meals
    Yearly pay increases
    Good maintenance
    Good flight crews
    Hilton/Marriott properties unless sold out
    100% company arranged transportation
    Good health insurance
    Productivity and long day bonuses
    Holiday pay
    Good fleet of aircraft
    Great Chief Pilots

    Cons

    Daily communication struggles with operations.

    Advice to Management

    Pilots #1 frustration is continuously having to repeat ourselves with operations/scheduling/travel coordinator.

     OPEN MORE BASES!!!


  9. Helpful (5)

    "Interesting Company with lots of Potential, but beware...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetSuite full-time

    Pros

    Great travel benefits, and wonderful people that care about the company's future.

    Cons

    Inconsistency in leadership and extremely high turnover. Company appreciates talented employees, but does little to retain them.


  10. Helpful (3)

    "No incentive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at JetSuite full-time

    Pros

    Great group of people that make work bearable.

    Cons

    There's no incentive to stay long term. No raises after almost 2 years, holiday pay, bonuses, no 401k percentage. People leave often because of this then the workload falls on an understaffed team.