JetSuite Reviews | Glassdoor

JetSuite Reviews

Updated November 23, 2017
53 reviews

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2.3
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JetSuite CEO Alex Wilcox
Alex Wilcox
39 Ratings

53 Employee Reviews

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Pros
  • Fairly young group of hard-working professionals (in 5 reviews)

  • There are great people here; its the excitement of a startup, consistent workload, things are changing often and there is a lot of room for growth (in 4 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetSuite full-time (More than a year)

    Pros

    There are great people here; its the excitement of a startup, consistent workload, things are changing often and there is a lot of room for growth.

    Cons

    Cons would be the Glass door reviews; I believe they express the sentiment of a select disgruntled few. I'm a firm believer in making work an environment you enjoy, and if you aren't happy there, leave.

    Advice to Management

    Keep doing what you are doing; presenting consistent transparency and trying to do better. It is very positive and optimistic for the future!


  2. Helpful (1)

    "Tired, took away not much more than gray hairs from this place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at JetSuite full-time (More than a year)

    Pros

    Great group of workers. The pilot group, or the “face of the company” make the place shine. Aircraft are in decent shape and mostly taken care of. Compensation not terrible in the industry with a 2-month bid cycle and scheduled days off.

    Cons

    Huge disconnect between operations and pilot side. This stems from management. Managers clearly manipulating employees to nickel and dime to create a favorable and “profitable” appeal to investors. This is at the sacrifice of the hard workers; pilots, mechanics,
    operations personnel and their sanity. One thing that does not cost money? Effective communication. Communication is so poor it creates high turnover and disgruntled workers. Customers dont like being kept in the dark. Why would the employees by their employers? Terrible benefits. Zero 401k amidst poor health insurance amidst poor qol amidst terrible communication amidst attrition at an alarming rate. The workers are always the ones suffering as they are the ones that have to pick up the slack for terrible management decisions and the employees that are constantly leaving because of the work conditions. Continually taking away and readjusting workers conditions of employment. No pilot union and no pilot committee. Morale as bad as it gets. Tyranny.

    Advice to Management

    Stop driving away your loyal employees that bust their ‘you know what’ for you. Uphold your values. For YOU as management as well. Listen to your employees. Value them. You may want to creat a purchasable company, but between an in-balance of work hrs and driving employees to exhaustion, this company will not sustain long with their new “big endeavors” Biting off more than they can chew? Jetsuite x is a startup. Do not fail to recognize as previously mentioned on posts, their parent company is the driving force. Dont forget where you came from. Appreciate your employees by showing it. Keep them, the qualified people, there. A happy employee is a productive employee.

  3. Helpful (5)

    "Turnover rate is going up, employees are not happy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at JetSuite full-time (More than 3 years)

    Pros

    This company has a lot of potential of becoming amazing if they would focus more on quality of life for their employees. The planes are in decent shape and the company is growing their fleet. Currently Phenom 300’s are being added and JetsuiteX is growing with more locations and more Emb-135 in the works.

    Cons

    A lot of good people have or are leaving due to quality of life. ‘Cheaper hotels lately, longer work days, bidding for schedule is a mess and generally all about seniority; there is no extra pay for working on holidays. List goes on.’ The biggest problem is management will change the pilot condition to suit themselves and making quality of life worse. There is no discussion of changes and communication is a joke. Management seems to not care about anything except for the growth of JetsuiteX.

    Advice to Management

    Communication needs to improve! Once a month meetings are not enough. Major changes should be discussed before implemented as anything changing quality of life will just hurt the company. Unhappy employees have a direct impact on customer relations and affects recruitment.


  4. Helpful (2)

    "Lots of potential, but improvements are in hard order"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at JetSuite full-time (More than a year)

    Pros

    Co workers and pilots are great to work with. Nice aircraft and a product that you can stand behind.

    Cons

    Huge turnover. Mechanics, schedulers, flight planners and pilots are all leaving for places with better pay, schedules, and growth opportunity which makes it harder for the people who are trying to stay and make a career at JetSuite. Management is a lot of talk with very little action and zero accountability so they make changes that benefit themselves and the employees just have to grit and bare.

    Advice to Management

    Give people a reason to stay. Invest in your employees so that you have a company full of experienced knowledgeable teammates rather than trying to keep your costs low by paying new people entry level pay before they leave a year or two later. Many hands make light work and when you're constantly looking for employees it makes it even more stressful for the people that have stayed in hopes that things will one day improve.


  5. "JetSuiteX Start Up"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetSuite full-time

    Pros

    JetSuiteX is still in "start up" mode so there is a lot of opportunity to really get invested, create policy and help mold what the company will look like.

    Cons

    JetSuite is still in "start up" mode which means things change frequently and without notice which can be frustrating and daunting.

    Advice to Management

    Don't make promises to crew members. Most of us already know that things change in an instant and while transparency is appreciated, I would rather know feasible concrete plans rather than hopeful guesswork.


  6. Helpful (4)

    "THIS PLACE SUCKS!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in Irvine, CA
    Current Employee - Pilot in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JetSuite full-time (More than a year)

    Pros

    People you work with are great! Pilots, ground crew, maintenance all try their best with lousy conditions and they do a great job making it happen.

    Cons

    Only cares about image. Not realizing that the people they constantly screwing are the ones caring the image to the customers. Read the other reviews it has all been said and it is all true. Just a heads up people in corporate have been posting to make the company look better.

    Advice to Management

    Listen to your employees. What is the point of JPAC if you don't listen and make changes based on the issues. Stop calling Jetsuite a startup. The parent company has been around 10+ years. If you haven't figured it out by now then maybe it's time for new management. X is a start up, but that doesn't extend the start date for Jetsuite. It's time to increase everything to the people who generate the income. Without the flight crews, you don't have a company.


  7. Helpful (7)

    "Jetsuitex"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pilot in Burbank, CA
    Former Employee - Pilot in Burbank, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetSuite full-time (Less than a year)

    Pros

    Mechanics, ground crew, pilots, flight attendants

    Cons

    Corporate, favoritism, company politics, work ethic, low morale

    Advice to Management

    Treat employees as people not robots. Stop the favoritism!! NO incentive to work overtime even though it is demanded without overtime pay, NO yearly raises, NO additional pay working on holidays, NO growth within the company even if you have a spotless record. NO matching 401K, NO profit sharing, medical insurance is at the bottom of the barrel. Company will push their dreams and values on employees. If you disagree or don't follow the company motto, their will be payback by company. Jetsuite will try to brain wash you, that this is the greatest place to work on the planet, they even say that in their mission statement!! You will be disliked by corporate and their minions if you don't fake the dreamy vision. You will be told it is a start up company but it has been in business since 2008 and their founders are from JetBlue. Don't buy into it. They just don't want to compensate or treat employees well. Most of the inside office is run by millennial's that really do not understand aviation or how a quality job should treat employees. All you will get is words of you are appreciated, but you are not.

  8. Helpful (6)

    "Great co-workers, terrible management and executives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at JetSuite full-time (More than 3 years)

    Pros

    Pilots and base level employees are amazing people doing the best job they can with what management gives them.

    Cons

    Management provides empty promises of department improvement, but never follows through. Pilots are overworked and operations management tries to overstep their boundaries in the pilot jurisdiction.

    Management micromanages every aspect of jobs. If they don’t like something, they will go over peoples heads to do things their way.

    Advice to Management

    You hire intelligent and competent employees for a reason, trust them to do their job.


  9. "Challenging, dynamic ,exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetSuite full-time (More than a year)

    Pros

    Tons of opportunity if you want to work hard and bring solutions to every problem. Plenty of career growth as the company grows.

    Cons

    Thinly staffed in most critical areas. Making then reversing decisions adding to the work load. It's getting better as they add more experienced senior management from the outside.

    Advice to Management

    Make a plan then work the plan. Reversing decisions, changing directions, only to change again adds extra work and cost that is such a waste. Don't try to do everything. Do a few things well.

    JetSuite Response

    Oct 10, 2017 – VP, Corporate Soul

    Thank you for your thoughtful comments. We are adding new crewmembers in many departments and focusing on doing the most important things effectively. Please feel free to share your thoughts with me... More


  10. Helpful (8)

    "Fail to deliver on promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irvine, CA
    Former Employee - Customer Service Representative in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at JetSuite full-time (More than a year)

    Pros

    It's a wonderful idea, with some really great people, flight benefits, fun industry and customers are terrific! The CEO is very much a hands-on boss, which is great, but.....(see cons) If they would put the plan that they kept telling us about into effect AND gave us the equipment, tools and personnel to actually do that - this could be an amazing company!

    Cons

    Low pay, poor communications, no advancement, failure to plan, difficult working conditions. Its a new company. I get that. But the people at the top have enough experience that they should know better. First off - just a note. There are actually two companies here. JetSuite - the charter company and JetSuiteX, the scheduled service, also known as Delux. This review is about the new JetSuiteX.

    At JetSuiteX, the turnover is extremely high, partially because the job descriptions are not as truthful as they should be. They hire for one thing and then just keep adding responsibilities until the employee is so overloaded that they can't help failing, and are then chastised for their "failure". Communication is spotty at best. Rules change moment by moment and are "published" in the online guide without sending out a general notification. The chain of command is not clear, one VP will tell you one thing and another will come in and ask why you are doing that. The CEO will see a small piece of the operation and issue directions to add or change some process that does not at all improve the situation, and usually just adds more tasks to an already overloaded staff, and apparently none of the line supervision has the intestinal fortitude to tell him that it's a poor choice. One hopes that if his management was telling him the truth that he would not be making these "improvements".

    Flight attendants, pilots, mechanics and ground crews are all leaving in droves due poor scheduling and schizophrenic management, forcing the remaining employees to work longer hours and and more difficult schedules that leave family/home life in the dust and there is no sign to the remaining employees that repairing this problem is a priority.

    The turnover at the top is also pretty high - three heads of HR since in two years, head of sales and the marketing people have all had major changes. You only launched the company a year ago and you are already "re-branding"? HR (called Corporate Soul) here is slow to respond to the employees, and when they do it tends to be with a "touchy-feely" meeting encouraging us all to live the corporate values and yet they can't seem to deliver on the basic work items that were promised.

    Advice to Management

    Hire sufficient personnel and get infrastructure into place BEFORE adding more flights and publishing flight schedule. It's much more damaging try to recover from a poor first impression.

    Have scheduling look at the flight times - you're taking delays because of the 20 minute turns and yet have giant gaps in the middle of the day. Adding 10 minutes to the turn would help prevent many delays, including the ones cause by incoming aircraft arriving in front of departing flights.

    Get marketing to keep information to passengers truthful - better to under-promise & then over-perform rather than set people up to expect one experience and then have to pay compensation when you can't possibly deliver that.

    Give your first line supervision more credit for knowing what is needed and back them up. Be honest. Analyse the job you are asking employees to do and stop assigning irrelevant tasks to employees who are doing unrelated jobs. Treat your outlying employees as well as you do the ones at corporate. They feel like abused step-children.

    We loved working here and hated that we had to leave to because it working here was so bad for us. If you don't get a handle on this you will have no one left to service your customers.

    JetSuite Response

    Oct 10, 2017 – VP, Corporate Soul

    Thank you for your thoughtful comments. We are definitely adding more great crewmembers--and doing so before we execute to our customers so we can do so with extraordinary reliability. Marketing has... More


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