Keystone Human Services Reviews | Glassdoor

Keystone Human Services Reviews

Updated October 1, 2017
74 reviews

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1.9
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Keystone Human Services President and Chief Executive Officer Charles J. Hooker, III
Charles J. Hooker, III
3 Ratings

74 Employee Reviews

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Pros
Cons
  • Low pay and the supervisors tend to take advantage of people by assign their own responsibilities to their subordinates (in 8 reviews)

  • corrupt upper management, no value from (in 4 reviews)

More Pros and Cons

  1. "Depends on the house manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    You get to experience helping those with disabilities.

    Cons

    Some house managers don't care how their house is run, and howe many of their staff they screw over


  2. "Poc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Keystone Human Services full-time

    Pros

    Very good company work as a team and go above and beyond for you.

    Cons

    Need more attention to detail more group meeting so that everyone in one is on the same page.

    Advice to Management

    Keep it up!

  3. "Learning Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager
    Former Employee - Program Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Keystone Human Services full-time (More than 3 years)

    Pros

    Co-workers are often very supportive and stick together. There are many chances for training opportunities. Not a lot of out of pocket expenses; it is easy to get reimbursed.

    Cons

    They do not support their employees as they say they do. Like most companies bringing in the almighty dollar is the most important thing to them, not the individuals served or their employees. Management is not supportive. Pay rate is not the greatest and often very little chance of raises. Communication on many levels is lacking.


  4. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Keystone Human Services full-time

    Pros

    Truth, having a job in 2017. Being in public service to make a difference for others.

    Cons

    Unequal employment opportunities , Lack of training , covering up incidents, retaliation. The company does allowing certain people to discriminate against employees with no accountability for there actions per the progressive supervision policy. They also denied mgmt positions to people whom have extensive experience. As they promote people into management positions paying 48,000+ yr, as they work other FT JOBS; whom are never around to work for this salary. These positions require 24/7 on call , supervision of 4-6 residential homes 3-4 clients living in them. Maybe 30 staff! They also must Interview staff, monitor budgets , supervise treatment assessments, goals, education employees, advocate for individuals, ensure staffing for all residential homes. This is just a short list. So if your in a program where you’re sup is working another job ,receiving free salary you have nothing you learn and your at risk . As well if your a Sup that does all job duties and this is primary, your treated much different by your Division Direction and held to a higher standard, while also filling in for the person with the other job. This is depending on your Division Director , you may not be reporting med errors , incidents in general, your only seriousness of reporting and worry is around licensing time and this is why there are consistently repeated issue every year. The blame is never on the Division Directors it’s Steps lower when hired you will see for your self or read reviews. Reports have been made Leadership ignores, Even though many reports say other wise, they tend to terminate or move a lot of people around or send letters of changes to act like differences are made. So think , they would rather ignore and make excuses. “Act” Stage” People in mgmt have done very questionable things , over years. Some have been in other positions. Some have held positions that resulted in neglect of individuals and they have been promoted to directors. Because keystone transitions with impact inc.

    Advice to Management

    Be honest, be available, list phone number, list names, hold actual people accountable that should be. Listen , follow policy listen listen listen


  5. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Specialist in Oakdale, PA
    Former Employee - Care Specialist in Oakdale, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Keystone Human Services full-time (More than a year)

    Pros

    The people you serve are the best part of this company.

    Cons

    The company does not care about their employees. They would rather fire employees for doing the right thing than an supervisor doing the wrong thing. They listen to rumors and lies about their employees and fire them rather than talk to them and figure out what is going on.

    Advice to Management

    Don't listen to lies and rumors. STOP STEALING!!! Quit thinking you are better than everyone else and actually work.


  6. "Job wouldn't be as stressful if management did their job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Support Professional in Lancaster, PA
    Current Employee - Direct Support Professional in Lancaster, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Keystone Human Services full-time (More than a year)

    Pros

    The individuals we care for are great. It's nice to be able to take them out and make their day.

    Cons

    Management is terrible, they are not professional and don't care about employees. Direct support staff are also not professional and there's tension in houses. Don't train well


  7. "Great direct supervisors but poor management of the client lists and not enough case managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Keystone Human Services full-time

    Pros

    The direct supervisors were caring and had an open door policy. They allowed you to do your work and never micromanaged you.

    Cons

    The amount of clients for each case manager was outrageous.

  8. "You get out what you put in!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Support Professional in Lancaster, PA
    Current Employee - Direct Support Professional in Lancaster, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Keystone Human Services part-time (More than a year)

    Pros

    The individuals in the home are great, some of the staff are wonderful to work with, flexible hours, part time employees can enroll in health insurance (medical, vision, and dental) and 401k contributions, no two days are the same, opportunities to attend free training lectures

    Cons

    Low pay (especially because there are uneven amounts of responsibility per home), little room for advancement without a degree, you will be contacted when you are off to ask if you can come in/cover future shifts, lack of communication within higher up positions and between higher ups and direct care workers.

    Advice to Management

    Offer tuition remission or benefits to allow motivated employees to advance, tie wages to increases in cost of living, take decisive action when dealing with staff who cause trouble in the home or with other staff, include a short training on food safety and appropriate meal options for the individuals (this is especially important for areas with staff that originate from a bunch of different places--I've seen food prep issues that could have been prevented)


  9. Helpful (1)

    "No money for raises...ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Keystone Human Services full-time (More than 5 years)

    Pros

    Community involvement is a plus

    Cons

    Struggling to make ends meet while working FT as a manager no less.

    Advice to Management

    Free up some money for those who deserve it and quit creating new, higher level positions that pay more.


  10. "Communication needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teacher
    Former Employee - Teacher
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Keystone Human Services full-time (More than a year)

    Pros

    I had nice coworkers, and enjoyed chatting with some of the parents.

    Cons

    Communication is poor, and higher management does not respond to many staff needs. The company's policies about moving children and staff around to different classrooms is very stressful for all involved. It's difficult to explain to parents that their child was in 3 different rooms because they had to move children to fill up classes, so that they could make a staff member leave early.

    Advice to Management

    Stop moving children around rooms. If there isn't enough space for the child in their own room, then don't accept any more children for that room. Keep teachers with their group as much as possible - it's very hard to form a relationship with parents if you don't even get to see them because you've been sent to a different room.


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