Lever Reviews | Glassdoor

Lever Reviews

Updated May 11, 2018
60 reviews

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4.7
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Lever Founder, CEO Sarah Nahm
Sarah Nahm
56 Ratings

60 Employee Reviews

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Pros
  • The focus on diversity and inclusion is sincere and effective (in 14 reviews)

  • There is a huge emphasis on cross-functional empathy and it shows (in 11 reviews)

Cons
  • Typical startup growing pains are present here, but not overwhelming (in 7 reviews)

  • It's a tough time right now for Lever (which happens with any growing company, especially at this size) (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Smart and thoughtful co-workers, deliberate and inclusive culture, strong GIF game"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lever full-time (Less than a year)

    Pros

    I joined Lever in 2015 as their first-ever intern, and when I graduated this year, I returned to join the company full-time. In the two years since I interned Lever, Lever has progressed in many ways from growing from 40 to over 100 employees to building a variety of new features.

    Why did I come back? Here are a few reasons (in no particular order):

    - The people are kind and thoughtful. Beyond that, there’s something special about people here that I can’t quite put my finger around, but in short, they're awesome.

    - Cross team collaboration and empathy is a big one. During my internship, I had the opportunity to work with and learn from Leveroos outside of the engineering team, which helped me better understand how Lever operates. Also, cross functional empathy (XFE) is especially evident on in the way we recognize each other, celebrating small (and large) wins, and share knowledge.

    - There’s an incredible amount of transparency across teams and also between the executive team and the rest of the company.

    - Lever’s willing to invest in people development. They’re not just looking for skills, they’re also looking for potential.

    - HR is an interesting and often overlooked space, and I like what Lever's building.

    Other Pros of Lever:
    - Catered lunches and plenty of snacks
    - Action-oriented company values
    - People regularly raising the bar
    - Strong GIF game (To get a sneak peek, check out the February 2016 Lever blogpost)
    - Openness to feedback

    Cons

    Honestly, most of the downsides of working at Lever revolve around us being a startup and growing rapidly. Some of the downsides include:

    - We have a good amount of tribal knowledge, and that doesn’t scale well (and we do some documentation, but we don’t have a centralized source of truth (that I know of/yet)).

    - Lever’s growing quickly, and it’s getting harder to get to know everyone in the office.

    - We’re still a relatively small team working on an interesting and complex problem, so it’s not unusual for people to come in early, stay late, and continue conversations on Slack outside of the typical work hours.

    - To my knowledge, we haven’t reached a consensus on whether gif is pronounced with a soft ‘g’ (like jif peanut butter) or a hard ‘g’ (like gift) - I know there are articles out there, but still.

    Advice to Management

    - Lever has unique qualities and traditions that may be difficult to preserve as the company grows. It may not be feasible to keep them exactly as-is, but we should find the nuggets of each and be sure to keep those with us as we scale.

    - The fact that Lever was built by first-time founders and has achieved so much in the past few years truly illustrates how incredible our exec team is (not advice, but a general comment).

    - Lever’s in a tricky (yet powerful) position where people are looking to us when it comes to recruiting and its future. We should “leverage” that and not only raise the bar when it comes to industry standards, but we should set the bar and be the bar that others can reference and strive towards.

    Lever Response

    Nov 17, 2017 – VP, People

    Thank you for the fantastic review! I agree with all of your points and am so excited for what Lever is doing for the industry. Being a former recruiter, I’m excited for the challenge of raising the... More


  2. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lever full-time (Less than a year)

    Pros

    - Amazingly talented, smart, and committed group of people
    - Top notch product solving real pain
    - Huge market opportunity
    - Growth potential (both company and personal)
    - Culture - Commitment to its employees, diversity, inclusion, and community

    Cons

    - Change is the constant, so adaptability is key

    Advice to Management

    - Keep doing what you're doing - the mission, transparency, 2 way communication - all of these contribute immensely to the great company and culture you've built. Stay focused on the end game.

  3. Helpful (7)

    "Honest feedback -- Lever has potential, I hope they make the changes needed to thrive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA
    Former Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Lever full-time (More than a year)

    Pros

    - Lever has a lot of potential

    - Wonderful peers across the org

    - Free lunch daily

    - Growing company

    - Lots of career growth on the Customer Success side. Sadly not so much on the sales/ sales dev side.

    - Benefits and perks are just as good as a more established tech company :)

    Cons

    - Lack of inspiring exec leadership - specifically in the sales org - This for me was the biggest issue.

    - Expected to sell a product that isn't built for certain industries/ enterprise

    - Competitors have quite a few more features/ partnerships/ etc

     - Lack of engineering resources - its difficult for the product to scale and grow, while also maintaining. Ex: Lever chooses to build a new feature - resources focus on that, but who is focused on quickly fixing bugs?

    - Over the past 2 years, there has been quite a bit of turnover. Many tenured reps/ engineers/ executives/ founders/ managers have left.

    - First time CEO has it's challenges.

    - At this point, there is far too much micro-management (ex: come in at X time. Do X amount of calls. can't leave until X time. (sales org)

    - Under valued. Minimal recognition

    - Hiring externally versus internal promotions (if you are interested in move cross-functionally) Lever is not the company for you.

    Advice to Management

    Listen to the employees. Many feel uncomfortable around certain leaders in the company. There were red flags from the beginning.

    Value your employees - Sales historically has been the step-child of Lever. Please stop burning these kids / young adults out.

    Lever Response

    May 3, 2018 – VP, People

    Thank you for your honest feedback! As you described, being a high growth startup there is plenty of change along the way. The past year alone has seen a lot of growth across the business, including... More


  4. Helpful (5)

    "Product works but leadership and company culture will kill anything that’s good in you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lever full-time (More than a year)

    Pros

    The product is likeable. People who use it are supporters.

    Cons

    Leadership. Management. Culture. Personalities.
    Lever’s recruitment team draws you in, with all the positives. But the culture is toxic.
    The good people are snuffed out, or change themselves to keep their jobs, becoming like everyone else. Micromanagement is standard practice. Trust is not given neither can it be earned. Especially if you’re in sales. Sales team is considered second class citizens from executive team.
    Favourties are paid high salaries but add no revenue and little value to the bottom line, but are considered heroes.
    There are a lot of snakes in the grass. Backstabbing is common across team members. Public slaying happens and perpetrators are not disciplined. This is not a place to be built up as a team member.

    Advice to Management

    People who come from outside the business have their job titles because they have earnt them. Trust they can do their job. Especially those who bring in revenue. They are your biggest asset. Discipline lazy staff.


  5. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lever full-time

    Pros

    unlimited PTO
    Free lunch provided everyday
    Great people

    Cons

    start up life can be a pain


  6. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lever full-time (More than a year)

    Pros

    - Selling a best in class product.
    - Enterprise sale cycle with heavy support from our BDR/ SDR function. Good lead flow.
    - Depending on segment, it can be a quick turn around in the sales cycle.
    - Fantastic co workers and culture. Zero micro management.

    Cons

    - Fast growing start up where there is always a little ambiguity.
    - No dogs allowed in the office.
    - Not a job for the type of person looking for a regular 9 to 5 job.


  7. "Lever Has the 5 Most Important Things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lever full-time (Less than a year)

    Pros

    There are 5 core pillars that are important to me in my work. Lever is strong across all 5 of them:

    1. Product - Customers LOVE the product. I mean, they ravenously love the product like I have never before seen in B2B SaaS.

    3. Culture / Diversity - Lever has best culture of anywhere I've ever worked. The 'right' culture is different for all people so I'll explain. Lever has insanely smart people, but that's not a differentiator in today's world. The Lever culture is around EQ / Humility / Self-Awareness. There is a level of EQ across the entire org and at every level that I have never seen any company come close to having. The diversity is also something really important to me. Besides having a female CEO, we have a female CFO, female CMO, and literally multiple female leaders across every function.

    2. Market Size / Addressing a Real Problem - Almost every company needs to hire and recruit in this modern talent environment. And, hiring has become a strategic imperative. Lever solves a real problem that companies have.

    4. Making a Difference / Feeling Like You are a Part of Something - This is mostly addressed above, but Lever's management has done a good job of tying each team's work and each individual's work directly into the impact and goals of the entire company. It feels to me like my impact makes a difference and we are all working for something more than just making money.

    5. Management / Functional Stuff - The management team here is the right team. The 'functional stuff' is a bit more nuanced, but some companies have the most amazing people and are so dysfunctional. Lever has the right people and is highly functional. People listen to each other, respect each other, share information, make decisions and execute and it's just really functional, which actually is more the exception than the norm and something i really value.

    Cons

    There aren't a lot. But, nothing is perfect. We are still very 'San Francisco' based. 99% of our company is based in the SF office. We serve customers globally. We need to be physically more global.

  8. "Just starter - love it already"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lever full-time

    Pros

    -Culture is hands-down some of the best I've seen.
    -Surrounded by hard-working people
    -awesome perks
    -bright future outlook for the company

    Cons

    -none so far that I can think of


  9. "Simply Incredible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Marketing Manager in San Francisco, CA
    Current Employee - Product Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lever (Less than a year)

    Pros

    - Staunch dedication to diversity, inclusion, and belonging.
    - Incredible ramp and onboarding program
    - Cross-functional efficiency driven by a culture of cultivating openness, embracing empathy, and choosing reality.
    - A place you can actually make an impact.
    - Catered lunch every day of the week! Nutritious snacks and great coffee game.
    - Making waves in a space that's ripe for disruption.
    - Great compensation. Much higher than average, but not so high as to make you wonder if the company is not looking after its financials.

    Cons

    Young startup in need of processes, methodology, and fine tuning.

    Lever Response

    Feb 2, 2018 – VP, People

    Thank you for the review! I couldn't agree more. We have conviction over our values which includes a commitment to an inclusive and equitable work environment. We are at an exciting time in Lever... More


  10. "Career and Personal Growth Focus - Feeling very lucky to work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lever full-time (More than a year)

    Pros

    I've been at Lever for 1.5 years and feel extremely fortunate to work here. I've seen my career and skill set grow dramatically in such a short time because Lever takes the time to invest in their people. Lever doesn't just talk the talk when it comes to employee development, career paths and diversity inclusion - there's a lot of action to back those initiatives.

    I also notice that the types of people the company attract are a unique combination of extremely ambitious, humble and team oriented. I consistently feel challenged because the work my peers are contributing sets a high bar but I also feel like everyone is rooting me on vs competing to be better than each other.

    I find myself excited to go back to work on Mondays (my friends laugh at me for saying this!) because my team is so fun/kind/smart and the work feels really rewarding.

    Also from a sales perspective - this product is a dream to sell. It works as you're told it will and is a dramatic improvement to the technologies our prospects are used to seeing. There's still tough competition out there so you're earning every deal you close but it always feels like we are fighting the good fight

    Cons

    Your normal startup growing pains - you need to be your own advocate especially as you ramp-up because the process is not standardized and we have so many people coming in at different stages in their career. Determine what your gaps are and proactively ask for help/resources.

    The neighborhood is a bit dicey. I've never had a problem in the last year and a half but 6th and Market but you need to be extra aware of your surroundings, especially at night. I don't think this is a permanent problem as we're quickly outgrowing out office but it's something you should be aware of.

    Advice to Management

    Less advice more a thank you for being conscious of the employee experience, asking for feedback and always taking action on that feedback. It's so refreshing!

    Lever Response

    Dec 1, 2017 – VP, People

    Thanks for taking time to write a review! We absolutely do take employee development, career growth, and D&I seriously, so it’s wonderful to hear that you've experienced that first-hand. It's rare... More


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