LightInTheBox Reviews | Glassdoor

LightInTheBox Reviews

Updated February 28, 2017
11 reviews

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3.0
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11 Employee Reviews

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  1. "Don't even bother."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Seattle, WA
    Former Employee - Consultant in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LightInTheBox full-time (More than 5 years)

    Pros

    There are no pros to working here. They are not kind people and they do not value hard workers.

    Cons

    I was with Lockerz from 2009 till 2014. It was my dream job. I loved it and never had any complaints. My naive dream was to work for them until I got old. Once Lockerz/Ador was bought out by LightInTheBox, I was immediately laid off. I was told an hour before my shift ended. There was no warning. I have yet to find another job. It's been six months. I'm not qualified for unemployment benefits.

    Advice to Management

    Give people an advance notice before laying them off!


  2. Helpful (3)

    "Supply chain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Assistant in Shanghai, Shanghai (China)
    Former Employee - Sourcing Assistant in Shanghai, Shanghai (China)
    Recommends
    Positive Outlook

    I worked at LightInTheBox full-time (More than a year)

    Pros

    Relatively young but experienced team,got a lot of guidance as a newcomer.Developed training system and flexible working schedule

    Cons

    Colleagues are in different locations,sometimes it might not be very easy to communicate.

    Advice to Management

    Shorten hiring process


  3. "International work experience, great team effort"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Rome (Italy)
    Former Employee - Service Manager in Rome (Italy)
    Recommends
    Positive Outlook

    I worked at LightInTheBox full-time (More than 3 years)

    Pros

    International team, big company with employees from different countries, management team always there and available to listen, and help with any issue, salary increase with performance

    Cons

    different time zone respect main offices, but after some weeks, you're able to organize your shifts

    Advice to Management

    Create more opportunities for common staff to share their ideas


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  5. Helpful (1)

    "LightInTheBox a good place for juniors to develop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at LightInTheBox full-time

    Pros

    Some bright people worked here. The company was good at attracting eager young people from China and around the world. The camaraderie within teams was good. Some department heads knew what they were doing and could pass on knowledge. Company policies were reasonable.

    Cons

    Junior staff were quite poorly compensated. Company had less than reputable customer service policies. Some products were laughably bad.

    Advice to Management

    Give more autonomy to each department - let the experts do their jobs. The micromanagement of the owners did not benefit the company. Curate better products and hire more personable customer service staff with better language skills.


  6. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Doesn't Recommend
    Negative Outlook

    I worked at LightInTheBox full-time (More than 3 years)

    Pros

    Colleagues are very nice. Relevantly competitive pay for new graduates.

    Cons

    Week mid management. Can't really give any guidance in work.

    Advice to Management

    Focus more on customer experience.


  7. "sourcing"

    Star Star Star Star Star
    Former Employee - Sourcing in Shenzhen, Guangdong (China)
    Former Employee - Sourcing in Shenzhen, Guangdong (China)

    I worked at LightInTheBox (More than a year)

    Pros

    You will learn a lot in this fast growing company.
    Very flexible to move position and handle different projects.

    Cons

    The company doesn't care about the employers much. They pay very low salary but require a super high stardard.


  8. Helpful (1)

    "No thanks."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Beijing, Beijing (China)
    Former Employee - Marketing Manager in Beijing, Beijing (China)
    Doesn't Recommend
    Negative Outlook

    I worked at LightInTheBox full-time (More than a year)

    Pros

    Nobody cares if you do mistakes and blow up thousands of dollars. You will end up feeling like Sansa Stark being tortured by king Joffrey (management) but you might get a good CV to work for other better companies in the future because lightinthebox is a big company. There's a ping pong table which is nice.

    Cons

    Bad Management: In the international department you will be managed by people with no experience or incompetent people. Most Chinese managers in the international management are people who took a major in a language and nothing else (italian, spanish, french, dutch, etc..) and were previously doing costumer service. They are bad managers and they do not share vital knowledge. Evaluation is subjective and NOT based on your skills and they don't care what you are capable of. Some foreigners are promoted because they are in the good grace of the gods, not skills.
    CEO and directors are just nasty. The CEO will not look or even greet workers.
    Poorly distribution of tasks: Translators do managing tasks and managers do translators tasks. The international department is just bad now and you won't learn as much as you could.
    Visa: you have to deal with by yourself and pay an agent..

    Advice to Management

    Hire decent and skillful people. Evaluate team/group leaders based on their performance and what they are bringing to the company. Let employers evaluate bosses. Be more respectful for employees. We know Lightinthebox has a lot of investors but keeps losing money: you need better managers. Try not to get bankrupt in the next 5 years.


  9. Helpful (1)

    "Still a very Chinese company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Beijing, Beijing (China)
    Former Employee - Marketing Manager in Beijing, Beijing (China)
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice atmosphere among the foreign employees.

    Cons

    Erratic decision making about a lot of aspects management wise, poor use of the abitilities of the people hired.

    Advice to Management

    Stop being persuaded you know everything. You don't. Basically you don't have a clue about many things. If you hire people for a given position, just listen to what they say when they complete the missions you give them.


  10. "depend on the team that work in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Doesn't Recommend
    Neutral Outlook

    I worked at LightInTheBox full-time (More than 3 years)

    Pros

    a very promising industry and very challenging everyday. have some training and very international with many nationalities

    Cons

    company culture is not so respectful. very beaurocracy, cannot talk things with people that higher level than you. very slow promotion process

    Advice to Management

    respect more


  11. Helpful (3)

    "Meet great colleagues, limited ability to learn or advance."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Former Employee - Anonymous Employee in Beijing, Beijing (China)
    Doesn't Recommend
    Positive Outlook

    I worked at LightInTheBox full-time (More than a year)

    Pros

    The foreign workforce at LightInTheBox is easy going and fun to work with.
    Vast array of product lines
    Ability to grow Chinese language skills if you are wanting to learn Chinese.
    Ping-pong table in the courtyard can make for some excellent lunchtime stress release.

    Cons

    All foreign employees are required to process(or hire an agent) and pay for their own work permit and residence permit(work visa). The process is relatively convoluted and prices vary from 3000-9000rmb for a year.
    Inexperienced micro-managers that are promoted for their ability to brown-nose vs. their actual skill.
    Said managers and department directors are often disengaged from their work, until something happens and all of a sudden they are minutely involved for a brief spurt making everyone's work miserable.
    The CEO often yells at people in his office, audibly with the door closed, and sometimes takes it out to the general office space, his language is rough and rude, but always in Chinese, so if you don't speak Chinese it will offend you less. (this is how I learned Chinese insults)
    If you want expand the reach of your position be prepared to sit-down and shut up, and then possibly have your ideas stolen.
    If you make suggestions at improving things in a holistic cross-department way, you will be told to mind your own business.
    Most Chinese employees are hired cheaply directly from University and any with talent don't last long.
    Even though they recognize talent they are not willing to pay for it.
    Beijing office location is remote, not easy to access, and there are few restaurants around. The office lunch room is too small for the entire office, and there are few restaurants nearby, the lunch-room is cacophonous for an hour making it difficult for those sitting near it to get any work done.
    There is little employee development with the exception of Excel classes that all new employees are required to attend and then take a test for, this process is essential for passing the probation period.

    Advice to Management

    Value talent and reward it.
    Become a proactive corporate culture not a reactive corporate culture.



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