Muzz reviews

3.6

72% would recommend to a friend

(49 total reviews)

49% positive business outlook

Muzz has an employee rating of 3.6 out of 5 stars, based on 49 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Muzz employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

49 reviews
1.0
May 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Lots of nice people, admittedly high growth potential.

Cons

Where to start. Onboarding and work environment: I realized very quickly that they misrepresented the job, company and the environment during the interview process. Even though I had lots of experience, I was not trusted with basic tasks and had to "prove myself" as if I was a fresh graduate. I brought up this issue and while they listened to me nothing was done about it. I was brought in for big picture partnership and strategic development in my country (their words), but was limited to tiktoks and blog posts quickly after I joined. They had their reasons, obviously I disagree with them, and personally I think there's something very broken in communicating accurate information up the chain. In general, unless you're the CMO on the marketing side, you're just implementing one vision. even country leads don't really have much room for experimentation or creativity. There's one template that's applied to every country, ignoring differences in culture, habits and tendencies and limiting the efficacy of marketing campaigns. Company onboarding was organized, but within my own team it was a disaster. I spent a five minute call with my manager, immediately setting the tone for a dynamic where I was expected to just be a silent tool. Team Dynamics: My relationship with my manager was genuinely terrible. They were very disorganised, regularly giving me contradictory directions and then throwing me under the bus. I smiled and nodded through all of it but ended up paying for it. They were also quite under qualified. For example, after I pointed out that an event in a certain city was inadvisable because we had x number of monthly active users there, they said the number was low because it was the beginning of the month. (MAU takes the last 30 days, not the actual month). The event had a very low turnout. My colleague was quite toxic and unprofessional, showing up late to filming days and leaving me to take the fall for the short amount of time we had to complete the task. They also had an anger issue, regularly speaking rudely to strangers on the street while wearing the company logo and lashing out at me a couple of times when we disagreed. Culture: They sell it as a fast paced startup culture but not much gets done. They tread a lot of water and everyone's always in a rush but there's very little long term vision. This leads to a lot being left on the table in terms of growth opportunity and leveraging some genuinely promising features and evolution that they're working on. Salary, benefits, and HR: Laughable. Salaries are low, turnover is high, benefits are non existence. I received no compensation other than my salary. There's no HR department. I had a freelancer contract and was treated like an employee. I was let go on a 15 minute call on a friday evening at a train station where I had travelled for one of their events, and was immediately locked out of the system with no opportunity to keep contact with some of the people I had met. It was genuinely shameful. Growth opportunities are non existent unless someone who outranks you leaves. I don't foresee any new positions opening up in the core team.

1.0
Oct 6, 2024
Recommend
CEO approval
Business Outlook

Pros

the people but they also got fired.

Cons

I worked in the marketing department at Muzz and can confidently say it was one of the most disappointing experiences of my career. The company culture is toxic, largely due to a lack of accountability at the top. Despite numerous allegations of bullying within the team, the CEO consistently dismissed these concerns and refused to address the behavior of certain marketing leads. This lack of action not only perpetuates a hostile work environment but also signals that such behavior is tolerated. The CEO appears to favor the opinions of certain colleagues, often disregarding the perspectives of those from diverse backgrounds. Ironically, while promoting the app as a platform created by Muslims for Muslims, the reality is quite different. Over 80% of the staff are white and non-Muslim, raising concerns about the genuine commitment to the community it claims to serve. Moreover, I observed unfair dismissals that lacked transparency or justification. The leads often micromanaged and passed their work onto marketing specialists while receiving praise from leadership, regardless of their actual contributions. This favoritism creates a frustrating atmosphere where hard work goes unnoticed and unappreciated. While the company may offer perks like team outings to mask the underlying issues, I can assure you that this is just a façade. Many employees, including myself, faced job insecurity despite our dedication and hard work. It’s disheartening to see ideas being taken without credit, only to be let go shortly after. If you're considering a position at Muzz, I urge you to think twice. The potential for mental health issues in such a toxic environment is significant. Save yourself the trouble and seek out opportunities in workplaces that genuinely value their employees and foster a respectful culture.

avatar
Muzz Response
1y
Sorry to hear of your experience. Our marketing team has grown considerably to over 40 people in the space of a year. During this time we've worked on getting a better structure and framework in place to ensure there is clear accountability and targets as well as a clear way for ideas to be supported and executed. All cases of bullying are looked into should they ever be raised - and this is something that is not tolerated at Muzz. We pride ourselves on teams working well together, helping each other out, with little politics and distractions. Our team is incredibly diverse - well over 50% female, and, despite your claim, has well over 50% Muslim staff - so we are unsure of where your data comes from. Any dismissal is based on underperformance, poor attitude, or poor execution. We have a high bar for all at Muzz, from engineering to marketing, and this is something that is incredibly important to us. Given how quickly we have grown, as soon as we realise someone is not suited, we make a clear decision. In many cases we work with the individual to improve performance before making a dismissal. We value our teams - with many of the team having now been at Muzz for many years, have grown in their roles, grown in responsibilities and now leading teams themselves.
1.0
May 17, 2024
Recommend
CEO approval
Business Outlook

Pros

- Nice and friendly people - Remote - chance to unleash your creativity - good experience if you have zero experience in marketing or are pivoting into marketing - you'll get hands-on experience in multiple things very quickly: manually posting on all socials every day, writing ad copy, sourcing OOH agencies, negotiating contracts, sourcing videographers, and venues, catering, writing SEO blogs, interviewing couples etc. There's lots to do but it's pretty straightforward.

Cons

* I acknowledge for some these might be cons but others won't have any issues and that's okay. But these are my personal cons This company hires full-time international employees as independent contractors providing no standard benefits or tax deductions. This allows them to save money and fire people whenever they please as these employees are not technically protected under labour laws. However, hiring people and making them work as regular full-time employees while treating them like independent contractors is employee misclassification which is illegal in North America and can result in multiple fines and penalties when reported. Proceed with this in mind. From my experience, their hiring process involved 5 interview stages and a 6-page long assignment basically asking the candidate to lay out an entire detailed marketing plan for the company. At the time I thought this was worth it. At the end of this gruelling process, they gave a lowball offer (way below the salary range advertised which initially reels in candidates). In my case, the salary range was CAD 65K-$85K but after all 5 rounds, I was offered CAD $45K since I didn't have enough commercial experience. I wish I was told this during the earlier stages. I didn't negotiate and was open to being hired as a junior because I thought that meant more training, mentorship and learning and development. But you'll basically do the same workload as everyone else. From what I’ve heard a lot of people get lowballed here even with sufficient experience so rmbr to negotiate. I highly recommend reading the full 80+ page employee handbook before signing on no matter how pushy they can be to get you to sign on quickly. Take a day or two to decide but I understand if this job was your only option. I witnessed a male US hire quit on the second day of onboarding and a female US hire quit after six months and the stories she’s shared are horrific. Negative experiences shared by current and previous employees continue to scare away new hires. At first, I thought they were disgruntled employees but after working there for a while I understood and believed them. But take everything with a grain of salt as always. At the time there were only two people on the North American marketing team, myself and one other girl. We were given very little to no onboarding training and expected to carry out all the marketing deliverables across the board from digital ads, social media, out-of-home, event planning etc. This is expected for start-up culture which I fully acknowledge but we were also told to plan a North American tour in one month spanning 6 cities with two 500 people events per city. You'll probably end up working overtime without pay, running events during weekends and working late nights on your laptops. Depends on how many people are on the teams at the time. If you're up for it then great. I was told that the company goal was to get fobs (this is a slur referring to immigrants and the exact word they used) off the app and get more liberal Muslims on the app. Constantly being asked to make my ad copy “spicier,” even though this type of messaging would receive a lot of backlash and didn’t resonate with their target audience. I felt like I was being asked to put out tone-deaf marketing material to increase virality but at what cost? Maybe you'll love this if you're into guerilla marketing but I highly value building a strong brand perception. Anyway, I finally decided to quit because to me the experience wasn’t worth the low salary, lack of job security and benefits, and poor company culture and management. I ultimately decided that it wasn’t going to benefit my career growth/goals. When I quit, I was told that they would make deductions from my wages to cover the expenses of an employee social trip that I was no longer attending since I quit (apparently this was a policy in the employee handbook but it’s still considered wage theft) I thought it would be slimey to go on the trip and wait for the monthly salary to come in before quitting. They didn’t pay me for 2 weeks worth of wages and 1 day of overtime. I was sent an email listing out items and costs such as hotels, resorts, and airplane tickets. They never provided any official invoices so that I could cross reference the refund policies and they could’ve also (probably did) had one of the new hires take my place on the trip. I asked them for invoices twice and finally after weeks I emailed them letting them know I would report them for wage theft and employee misclassification and they paid back half the wages they owed. The other half, they couldn't get refunded and sent me the invoices. oh well, it is what it is. Also just remember that stock options are a fantasy unless the company goes public…and you will lose them if you quit but its okay since they are fantasy stocks anyway.

avatar
Muzz Response
2y
We won't spent too long replying to a post which is riddled with false claims (we note you deleted your initial review, then made some tactical amendments and reposted it) except to repeat our reply in our first review: -Our non UK staff are hired via the Deel platform and all contract terms are discussed and confirmed with candidates before agreeing to work with Muzz. It is a basic requirement of anyone to read and understand any contract they sign when they do work for a company. -We have a long interview and assessment process to ensure the tasks in the process itself reflects the actual role requirements. We've had plenty of candidates and hires tell us they enjoyed the entire process and exercise. Some will drop out as they find the process to onerous - that is by design. -Your salary offer was made in light of you being a junior - despite your strange self assessment of you being a senior (and demanding a senior salary) despite having barely any tangible commercial marketing experience and being fresh out of college. -As outlined in the Employee Handbook to which you also agreed, we organise and pay in full for trips for our entire non UK team to fly to the UK, stay at a hotel at our expense with a view to helping them bond with the team and receive in person training at our head office as well as take part in a paid social holiday. This comes at great expense to the company. This is voluntary. -Our handbook states that only in the case of a genuine emergency will we cover the cost of non attendance once you have opted in. You informed us you were able to attend and so provisions were made and flights booked. You then told us you could not attend and changed your reason three times. You then informed us you wish to resign. We were actually gracious in managing to get parts of your trip refunded and reused, and hence sent you copies of invoices for your expenses incurred and also refunded you a portion which we had managed to reuse. We note you decided to intentionally omit this fact. -ALL working days were paid in full - we do not cheat employees in this manner - so again this is a lie to frame it that you were not paid for the days you worked. -Sadly some disgruntled ex employees will gossip and present one sided viewpoints - that's a fact of life as evidenced by much of this review. -Lastly we do not your LinkedIn Profile was highly misleading regarding your title and length of service at Muzz - which probably speaks to a lack of ethics on your part. -Sad you removed your comedy subject title for this review - the old one was probably the best copy you have come up with during your time here.
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Glassdoor has 54 Muzz reviews submitted anonymously by Muzz employees. Read employee reviews and ratings on Glassdoor to decide if Muzz is right for you.