Notarize Reviews

Pros

It was easy to get started and do work. The platform is very easy to use once all trainings are completed.

Cons

It is hard to get calls to pick when it comes through on the platform the is a lot of bots being used making it hard for the average to pick up calls.

Pros

Company is making a real effort to getting back to what made the company great: a fun, toxic-free, get stuff done culture. Love to see certain changes happening after culture surveys went out and the root of much stress, and toxicity is no longer present. Change in morale has already began to take place and I hope we get back to where we were 18+ months ago… I have faith

Cons

Lost a lot of talented people in the process and have to overcome some road bumps. Some of the comp plans are also dated and could be improved upon.

Pros

Really great product. Awesome team (not SLT)

Cons

How long did it take to get rid of the CFO??? Why did the CEO take so long, and let so much destruction happen? Who was steering the company (besides the CFO)?! Prior to the CFO (the recently let go one), there was so much good happening, the horizon looked positive, the culture was awesome, the outlook was great. The then (recently departed) CFO joined and the CEO let him take over, and it all went downhill. While the CFO is now gone, his cronies remain, and it's as toxic as ever until each one of them is eliminated. We lost so many wonderful people as a result of RIF's and terminations, and it's such a shame. This company had so much potential.... But, the bad decisions of the CEO cast a long show over his current plan and tenure.

Pros

Notarize is uniquely positioned in the market to succeed and weather the macroeconomic conditions. After a couple RIFs, reorgs, and leadership changes, we seem to be figuring things out and really owning who we want to be as a company. It certainly feels like we are a Series B company in Series D clothing. But I find this to be a great environment to expand skills and achieve career goals. It's a great time to really wear your startup hat and feel invested in the company's success. All the people currently at Notarize really are carrying their weight and doing a tremendous job. I couldn't say the same when I joined 2 years ago. If you're considering joining Notarize, be ready to really carry the success of the company on your shoulders. If you can do that every day, you will leave a great legacy behind at this company AND achieve whatever career goals you want here.

Cons

We're figuring things out constantly. Strategy changes constantly. Process changes constantly. It can be chaotic at times as with any startup. Be ready to embrace that.

Pros

Grubhub, Wellness, Insurance Benefits. Thats it .

Cons

Absolutely everything. I have never seen a company run worse. There is absolutely no structure to the company. As per past reviews, they laid off hundreds of employees, and then hire more. They will try and find any possible way to let you go. Going as far, as to make up entire situations or misconstrue events, as a basis to terminate you. The training is an absolute joke. You are presented so much information, and are expected to learn it under 2 - 3 weeks, as much as they tell you "You don't have to know it all. " It's a joke. There is no departments in support, and you are expected to be a "know all" to resolve the customer's issues and tickets, when we are never presented the proper resources. Certain individuals have too much power and influence in the company, and if anyone voices any frustration or concern on their style of training, it is a big no no. Your management / leads that are there to "support you" and being able to "vent to" are a complete an utter joke. Do not trust them for anything. Completely vile individuals. . Morality does not exist in this company. You are disposable. You will be terminated with no notice at the last possible second.

Pros

Once upon a time - amazing leaders (Larry), team, energy, and competitive pay Clear product need in market

Cons

In early 2022, Pat brought in CFO Kartik Ramachandran initially to raise additional funding. Since then, Kartik became the de-facto CEO and an ineffective and emotionally unintelligent one at that. When the economy turned sour, Kartik took over go-to-market and, when CFOs takes over GTM, it became all about cost cutting. He had the whole company drop ALL balls that did not serve top 20 customers, set goals unrealistic in these economic conditions, and poorly communicated strategy and implementation to non-executives. The guy intimidated employees by raising his voice and talking over people during company-wide meetings. He clearly doesn't know much about the product and is terrible at change management. The same high-growth startup situation with leaders that don't know how to lead in tough economic situations. Employees should expect no loyalty or kindness when executives only protect their own piggy banks.

Pros

Great product, essential service, disruptive technology

Cons

In transition, grew too fast and spread too thin. Challenged to support complex customers and use cases.

Pros

As a FTE whose been at the company for ~2 years, thought it was imperative for me to come forward and provide more details about Notarize, management, changes happening and personally my journey. Has the culture evolved? Yes Were there layoffs? Yes Is there new management? Yes Unless you are living under a rock, there are layoffs happening across tech right now. VC's are no longer valuing companies just based on growth but on profitability. Hence, the realignment strategy within Notarize last year. But this increases our valuation and in turn leads to a payday for all stakeholders (including current and former employees) Kartik (our CFO) joined the company last year. Is he a taskmaster? Yes, but in a good way. He has made things smoother, and structured. It's not fun for any CFO to layoff folks. But he has a job and a fiduciary duty to build this company. Let's get off the man guys, and let him do his job. He is legit trying to make us all money every single day. Pat (our CEO) is a visionary but I don't think that is his best quality. He is humble and ALWAYS there for you to help. Has an open door truly. Doesn't matter whether you are junior CSM or Director or GM. Love him! Pro's: - Executive team is in the weeds with all the teams. Trying to make things better. I have never felt alone. - Awesome Health Benefits - Monthly Wellness Day off - Grubhub Credit - Awesome Product

Cons

So is Notarize the epitome of a successful company. Hell no! Cons: - Growing growing pains. Expected though. - Notarize grew massively during the pandemic. Went from 5 states to 40 states legalizing RON so there was no time to stop and truly build operations. That's happening now. - Work life balance. Nothing. But for me when I joined a start up, I expected it so not going to cry wolf.

Pros

- Individual contributors are generally excellent - I really value the people I get to work with on a day-to-day basis. People are willing to roll up their sleeves and work hard. There is very much a "we are all in this together" attitude where people go out of their way to help each other. - Pay is generally average to above average for the position you get hired into. Just beware that the growth of your duties may outpace promotion/raises. - SOME cases of outstanding middle management. As with any company, there are leaders that excel and those that never have found themselves in management. In my personal experience, I hold most of the leaders in my day-to-day job in high regards. I can do my job knowing that my manager has my back and can competently balance the needs of the company with the needs of individuals. - Enterprise customers. This is one of the only reasons I have stayed here - our customer list is REALLY impressive with some huge names recently signing or coming down our sales pipeline. If (and only if) we can succeed with these customers, we will have a chance at a viable business long term.

Cons

- Layoffs: not much to say here. I understand why they occured but there were some decisions made regarding which individuals remained and which were laid off that left me scratching my head. For example, our finance team was gutted despite existing issues resolving billing issues in a reasonable SLA. Meanwhile we have layers of middle management built up with low performers that took way to long to have any oversight placed over them. - Big culture issues. Everyone is stressed due to constant "sprinting" without any associated planning. SLT will suddenly decide on an initiative that needs to be executed on within a matter of hours/days, without giving any time to plan before kicking off work. This has lead to huge amounts of wasted time and sliding goalposts as issues are uncovered while performing the tasks. - Career progression/mobility: Again, zero organization here. This was better prior to the layoffs, but I have noticed many cases of people getting forced into meaningless title changes that don't have a salary precedent associated with it. We get it, people wear multiple hats in startups, but Notarize really takes advantage of that norm to underpay/promote. - Clear cases of hiring without due diligence. This one partially relates back to the layoffs. We vastly overhired in many non-critical functions, which was blamed on not having a CFO to hold departments accountable. The fact that senior leadership considered this valid explanation and not a clear reflection of their mismanagement is hilarious. We also have essential waived any real interview process for some fairly major hires, which lead to some people who were way in over their heads and just shut down instead of performing. - Leadership can overreach in some cases. There have been more and more cases where senior leadership has very visibly attempted to micromanage people in parts of the company that they know very little about. Rather than bring up issues with the appropriate division leader, they simply direct people to do things how they think it should be done - regardless of their underlying knowledge.

Pros

Notarize had a great HR team at the time that put a lot of time and effort into programs for the employees. My pay was equitable if not above average for my title and experience. Great coworkers.

Cons

In 2021, a new CMO was hired under the pretense of building the team up. She fired half of the team within a few months and brought in exclusively people who had worked with her in the past before she herself was fired. Notarize has undergone two well-publicized layoffs in the past year. Each time, the company's account and many of its higher-ups posted tone-deaf, self-congratulatory social media graphics about growth within days, if not hours. Diversity and inclusion seem to have been de-prioritized. Trust in leadership when I left was at a low, and I can only imagine that it has gone down even further. Employees who were considered the heart and soul of the company have been quietly ushered out.