Papyrus Reviews | Glassdoor

Papyrus Reviews

Updated February 17, 2017
166 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Dominique Schurman
85 Ratings

166 Employee Reviews

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Pros
  • Nice store; nice merchandise; 40% employee discount (in 10 reviews)

  • I loved getting into custom printing and dealing with customers and vendors (in 9 reviews)

Cons
  • Upper management tend to micro manage (in 21 reviews)

  • They only hire part time and no benefits (in 10 reviews)

More Pros and Cons

  1. "KeyHolder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Papyrus part-time (More than a year)

    Pros

    My manager was amazing
    Flexible hours
    Easy training
    Good discount

    Cons

    Not enough hours
    Low pay
    No increase in salary

    Advice to Management

    More hours


  2. "Associate Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Papyrus part-time

    Pros

    Flexible hours. Friendly people to work with.

    Cons

    Do not pay much for amount of work. Never got a wage increase.


  3. "Job's ok; could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Selling Supervisor (Key Holder)
    Current Employee - Selling Supervisor (Key Holder)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Papyrus part-time (Less than a year)

    Pros

    Generous Discount, especially since a lot the product is expensive
    nice coworkers;
    easy job;
    viewing new merchandise when it comes in
    Working on displays

    Cons

    The PAY! I wish we were compensated better.
    It can get boring at times, especially when you know how to do everything
    Employee turnover rate; people quit very quickly
    I do feel as though the technology is a bit outdated

    Advice to Management

    Hire more people (sales & supervisors)
    Compensation needs to be increased or else people will continue to quit and look for better paying positions
    Give employees more to do so it doesn't get super boring
    Technology needs to be updated


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Keyholder 2.5 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Papyrus part-time

    Pros

    Good discounts as an employee

    Cons

    Not friendly employers really interested in your growth, low pay


  6. Helpful (1)

    "Felt like is was doing serval people's jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Papyrus full-time

    Pros

    The discount is excellent, it was a great location. And I had some wonderful teammates along the way as well. It was a good opportunity to start

    Cons

    Very difficult experience, not enough mentoring and training. Dealing with too many tech issues. Not enough hours to delegate to the associates.

    Advice to Management

    Hobestly, sort out the tech issues. The interface is outdated, complicated and always malfunctioning. And use a less one stated mechanism for communication.


  7. Helpful (2)

    "Employees treated poorly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Papyrus full-time (More than 10 years)

    Pros

    Customers and developing relationships with regulars. Making a difference in people's lives. Some of the product was easy to get behind and promote, but never got enough of it.

    Cons

    No raises, unattainable bonuses, health insurance too high, upper management not supportive and were borderline bullies. Loyalty is not rewarded and managers not supported, in any way. Had to work despite death and health issues. Very little positive feedback.

    Advice to Management

    Learn how to treat people.


  8. Helpful (1)

    "Spare yourself from working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Papyrus part-time (More than a year)

    Pros

    Dealing with customers, friendly coworkers, wrapping gifts.

    Cons

    Horrible managers that are disorganized and do mot care for the employees. Embarasses you infront of your coworkers and gossip too much. The technology is old and thr registers malfunction all thr time leaving customer stranded. They exploit you during the holidays and after that they cut your hours so much it makes no sense to keep working there if you need money. The only incentive you have for staying there is their employee discount which may not be worth it. Their turnover rate is quite remarkable, i wonder why?

    Advice to Management

    Get better people to manage.


  9. Helpful (2)

    "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Los Angeles, CA
    Current Employee - Assistant Store Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Papyrus (More than 5 years)

    Pros

    45% employee discount, fun Coworkers I commiserate with. Some customers are great and appreciate the service and luxury of products.

    Cons

    Terrible IT issues, registers are outdated, every item must be manually discounted, credit card machines double charge customers and fail weekly. Upper management has unrealistic expectations around doing shipment while trying to give good service on minimal coverage. Alone at the morning and night, no support staff for Custom Printing orders during 3-4 hours of the day. To short staffed to have a proper sick day.

    Advice to Management

    Better coverage is needed if you would like to consider yourself a "Luxury Brand". You walk into a luxury store and someone is ALWAYS ready to assist you, not telling you they have 2 customers to ring up for a $5 item first. Don't expect your staff to get all the shipment processed AND give good service. Invest in better technology, this is 2017 not 1996.


  10. Helpful (2)

    "Do not work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Brunswick, NJ
    Current Employee - Anonymous Employee in New Brunswick, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Papyrus part-time (More than a year)

    Pros

    The customers are the best part of working for the company.

    Cons

    The hours are not promised, you may only work a minimum of 12 hours a week maybe less, during the holidays the exploit you. All the upper management sucks, these people are horrible treat you as if you are an ugly step sister.


  11. Helpful (2)

    "You deserve better than this, don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in New York, NY
    Current Employee - Team Member in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Papyrus part-time

    Pros

    Daily Customer Service, Testing your sales & communication skills, learning retail basics like inventory management, shipping etc

    Cons

    Corporate Management filled with arrogant narcissists that make you feel worthless, some store managers adapt this nasty attitude, constant change in schedule

    Advice to Management

    Communicate with staff on EYE LEVEL( Treat them the way you expect to be treated), extended training in store procedures and inventory ( especially NIQUEAD) so staff knows what they are selling



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