PlusOne Communications Reviews | Glassdoor

PlusOne Communications Reviews

Updated October 6, 2017
43 reviews

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43 Employee Reviews

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  1. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at PlusOne Communications full-time

    Pros

    The pay if you make it out of tank and earn what they tell you you're going to be paid in all their job ads. Easy bonus money to be made.

    Cons

    Horrible, horrible, computer systems, always crashing. Get told you make $14 after tank, but they keep you in training and tank for about two months making $10. Not worth the stress when you can go to spectrum and make double the pay.

    Advice to Management

    Step up your training.


  2. "out too soon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at PlusOne Communications full-time (Less than a year)

    Pros

    most of the workers are friendly

    Cons

    some of the managers are impatient and unfriendly

    Advice to Management

    Make sure training is complete; make sure equipment works; encouragement works better than threatening to fire people - ALWAYS! The faster you fire people, the more you spend on hiring and training.

  3. "an overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at PlusOne Communications part-time

    Pros

    the 14.00 and hour is handy
    great management

    Cons

    the compliance is unfair
    you have to make sales


  4. "Good pay for an easy but annoying job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Akron, OH
    Current Employee - Customer Service Representative in Akron, OH
    Recommends
    Positive Outlook

    I have been working at PlusOne Communications full-time (Less than a year)

    Pros

    Pay is good, work isn't hard

    Cons

    Working for an ISP, customers throw a lot of frustration at you for problems you can't fix, and you'll be pushed to sell and do other things that make your job harder than it has to be.


  5. Helpful (1)

    "MODERN DAY SLAVERY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Akron, OH
    Former Employee - Customer Service Representative in Akron, OH
    Doesn't Recommend
    Negative Outlook

    Pros

    The pay, only if you never get sick, have a baby, or a family emergency

    Cons

    Substandard training
    Rude supervisors and management
    Unprofessional environment
    Hire under false pretenses
    Management treat employees as children
    Profanity usage from management to the employees
    Unsafe work environment
    They practice job retaliation on the highest level
    Only 1 bathroom for men and 1 for women which was rarely cleaned

    Advice to Management

    Be honest in your hiring practices
    Stop treating your employees like children
    Improve the standard of training that you provide
    Allow people the ability to come to work without fear of losing their job
    Work environments should be stress-free, not stressful


  6. "Petty company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Positive Outlook

    I worked at PlusOne Communications (Less than a year)

    Pros

    Pay was very good. Earned bonus money

    Cons

    Everything else was a waste

    Advice to Management

    Step up.!


  7. Helpful (1)

    "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at PlusOne Communications full-time

    Pros

    Steady schedule and pay. Easy to get second job or have a life due to the steady schedule that they provide.

    Cons

    No guarantees at all. You must not depend on this because it is heavily based on sales performance. It's easy tho, the supervisors will show you plenty of ways that the company cheats to earn false sales.

    Advice to Management

    Choose wisely. Decisions should be based on knowledge, maturity and people skills. Not numbers. Moral needs plenty of improvement and it all begins with the people who support theit teams properly.

  8. Helpful (1)

    "No Respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Akron, OH
    Former Employee - Customer Service Representative in Akron, OH
    Doesn't Recommend
    Negative Outlook

    I worked at PlusOne Communications full-time

    Pros

    Ummmm....Easy location to get to?

    Cons

    - Constant change among leadership at a supervisor level
    - Management has no respect for anyone, they treat you like children
    - Tenure means nothing
    - You have to ask PERMISSION to use the restroom
    - High pressure sales environment in a "Tech Support" role
    - All the supervisors are always depressed because of childish management
    - High turnover
    - Insane and unfair points system, they bend the rules if you are a good seller.
    Works management and supervisors thin, they all work 50+ hours and get paid garbage but the upper management team thinks its great pay. You actually take a pay cut if you want to be a supervisor and that's not even factoring in the extra hours your work.
    - Unreal expectations
    - Super quick training, they do it in half the time their client does it.
    - Unprofessional environment
    - Prepare to be talked down to.
    - They don't coach employee's to get better, supervisors just but something in your file because they are required to daily, but they don't actually talk to you.
    Deviations count against your accruing PTO...that's right, if THEY send you home it effects your ability to earn PTO.
    - In a ghetto area, peoples cars get broken into, constantly homeless people walking through the parking lot.
    - They literally hire anyone because so many people quit, so you have a lot of shady colleagues.
    - They brag about their health insurance, its 20% a month of your check AFTER taxes - and thats for the base package and if you are single with no dependents.
    - You are required to work late at night and weekends.

    Advice to Management

    Grow up. Respect your employees, respect tenure and realize the marketplace.


  9. Helpful (1)

    "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook

    I worked at PlusOne Communications full-time (More than 5 years)

    Pros

    They will hire EVERYONE bring your whole family

    Cons

    Everything in this building all the way down to the rude cleaning crew.

    Advice to Management

    Treat people with respect


  10. Helpful (1)

    "Horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Akron, OH
    Former Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at PlusOne Communications full-time (More than 5 years)

    Pros

    Paycheck when you are desperate for work.

    Cons

    Schedule fluctuates all the time. You could be working 10:00 - 18:00 then suddenly get moved to 23:00 - 07:00. Very high stress sales dominated call center.

    Advice to Management

    Respect your employees.


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