Does Plusnet pay their employees well?

According to anonymously submitted Glassdoor reviews, Plusnet employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Plusnet. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Plusnet?

46% of Plusnet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Plusnet 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Plusnet?

Customer Service Representative (15) , Technical Support (14) , Technical Support Advisor (14) , Customer Service (12) , Sales and Retentions Advisor (11) , Provisioning Agent (10) , Sales (10) , Customer Service Advisor (9) , Tech Support (8) , Sales Advisor (7) , Customer Advocate (6) , Sales Retention Advisor (6) , Software Engineer (6) , Team Leader (6) , Technical Advisor (6)

What are the pros of working at Plusnet according to real employee reviews?

"Met some great people working here on the phones" ((in 42 reviews)); "Free food and free broadband." ((in 35 reviews)); "The quarterly bonus is okay" ((in 14 reviews)); "Pay is good." ((in 14 reviews)); "Relaxed atmosphere on the floor and friendly colleagues" ((in 12 reviews))

What are the cons of working at Plusnet according to real employee reviews?

"Management is poor and unorganised" ((in 37 reviews)); "Some managers are absolutely clueless, hours are unbelievably long, mine were 11:15 AM until 10:00 PM." ((in 19 reviews)); "No career progression apart from changing into different departments such as sales and provisioning." ((in 14 reviews)); "No work/life balance." ((in 10 reviews)); "First level of training is good but the rest of the tech support training was poor and minimal support provided." ((in 10 reviews))

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Plusnet

Part of BT Group

Plusnet reviews

3.4

46% would recommend to a friend

(358 total reviews)

Andy Baker

65% approve of CEO

20% positive business outlook

Ratings by demographic groups

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Plusnet has an employee rating of 3.4 out of 5 stars, based on 358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Plusnet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

358 reviews

4.0

Jun 11, 2026

Great perks and culture, but limited flexibility

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

-Great perks -Nice culture and environment in the office -Hybrid options

Cons

-Lack of flexible working options at time -Call focused roles with little opportunities to explore other channels

3.0

Jun 1, 2026

Great vibe and pay before corporate takeover

Sales and retentions advisor

Recommend

CEO approval

Business Outlook

Pros

Used to be a god vibe and money until 2019

Cons

The corporate EE took over. Micromanaged to hell.

3.0

May 20, 2026

Free lunch and training, but tough KPIs and little support

Custimer service

Recommend

CEO approval

Business Outlook

Pros

Free lunch, free parking, 4 weeks of training

Cons

Tough KPIs to maintain, not much support from management

Viewing 1 - 3 of 358 Reviews

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Great perks and culture, but limited flexibility

Great vibe and pay before corporate takeover

Free lunch and training, but tough KPIs and little support

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