Protocol Education Reviews | Glassdoor

Protocol Education Reviews

Updated April 4, 2017
18 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Stephen Lawrence
5 Ratings

18 Employee Reviews

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  1. "Decent part-time work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teaching Assistant in London, England (UK)
    Former Employee - Teaching Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Protocol Education part-time (Less than a year)

    Pros

    HQ very friendly, made to feel welcome during interview process. Very good info pack outlining everything you need to know.

    Cons

    You need to build up a good relationship with the person in charge of your 'zone' to get steady work - not always guaranteed and definitely tricky in the first month.


  2. "Lots of work, but they take a big cut"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teacher in London, England (UK)
    Current Employee - Teacher in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Protocol Education full-time (More than a year)

    Pros

    -Always work available, very rarely have not been found work.
    -Can choose when you want to work.
    -Can say no to a particular school, if you don't like it.
    -Always lots of option for long term or day to day supply.

    Cons

    Having looked at other agencies online, I realise that the daily rate in some cases is much lower.
    Over a year the equivalent salary is pittance compared to permanent teaching staff (even if you're working every school day)

    Advice to Management

    Reduce the cut taken from teachers.


  3. "Good agency."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible working with friendly consultants.

    Cons

    Work not always as consistent as you might like.


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  5. Helpful (1)

    "Poor Commission Structure. Micro Managed Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in London, England (UK)
    Former Employee - Consultant in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Protocol Education full-time (More than a year)

    Pros

    Good Colleagues
    Work in shifts
    Reduced Holiday Hours
    Can play music
    Quizzes
    Good start for trainees, CPD good

    Cons

    Diabolical commission structure (Recently removed 5k weekly GP threshold to earn any commission)
    Commission starts at 2.5%...
    Commission capped
    Micro managed environment for consultants
    Safe if face fits, cult like

    Advice to Management

    Top billers don't necessarily make good managers
    Look at commission structures and what other companies offer
    Staff turnover high due to these
    Have more faith in consultants


  6. "Complete waste of time, DO NOT GET INVOLVED WITH THEM!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Uxbridge, England (UK)
    Former Employee - Anonymous Employee in Uxbridge, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The only positive thing is they are polite over the phone and during the recruitment process, but they never mean what they say and never hold up to their promises. Useless.

    Cons

    Lack of communication and massively incompetent staff that politely nod their heads and agree with everything you say and then blatantly ignore it and pretend it never happened. To them, you are not an individual with a life beyond their agency – they are only interested in filling their bookings and call you whenever they need someone for a booking, regardless of your availability or preferences.

    After several weeks of getting up at 6.30 to wait for their call and not getting it, I called them up and was told that the contact number they have for me seems wrong, even though they had called me ON THE SAME NUMBER before, and I had called them from it as well. The next few weeks they kept calling me on the days that I wasn’t available, and never on the days that I was, despite me confirming my availability AT LEAST 3 TIMES and being told every time that there has been a mistake and they will update it right away.

    At this point I decided that I didn’t want to work with them anymore and suspended my online account. I also called in to say that I have found another job and will not be available for work anymore. This happened six weeks ago, Protocol STILL CALL ME AT LEAST ONCE A WEEK, and despite me having said twice more that I am not going to work with them, they keep calling and texting me. Unbelievably unprofessional.

    (I am talking about the Uxbridge branch)


  7. "Stuck in the 90s"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Protocol Education full-time (Less than a year)

    Pros

    Good location TCR
    The odd free lunch
    People seem approachable
    Reduced working hours in the summer
    Casual dress in the summer

    Cons

    Well as per the title, the 90s may be back but Protocol never left. They need to embrace change and restructure if it's to survive in the millennial age.

    Advice to Management

    Look at talent accusation, if you are going to pay low wages for London, then you are not going to attract the best talent. This is going to lead you to employ those without the required skill set, who are not going move the business forward and drive growth.


  8. "Don't do it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good team (other than management), nice office environment, shorter working hours during school holidays

    Cons

    Awful management team who show no concern over their team's welfare. If your face doesn't fit, you're out. Poor commission scheme. Stressful and negative working environment. Spoken to like a child on a daily basis. You will have no autonomy and find yourself 'going through the motions' to keep your manager off your back. No work/life balance. Blame culture with managers blaming others to cover their own backs. Don't trust anyone!

    Advice to Management

    Put more trust in your experienced consultants. Show a little more empathy and recognise the hard work your consultants put in day in, day out. A little praise and less criticism goes a long way.


  9. "Great for your trainees as an introduction to recruitment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fantastic colleagues and training. The company induction and sales training were faultless.
    Good foot in the door to recruitment.

    Cons

    Work life balance (12+ hour days), little support from HQ.
    You are safe if your face fits.
    Commission structure poor, especially if looking to progress into Management.
    No interest in staff engagement and staff have no confidence speaking honestly to Senior Leadership.

    Advice to Management

    Promote fairly and consistently. Better training for consultant to management transitions if still managing a desk. Top billers don't always make the best Managers.
    A greater focus on staff engagement and well being vital. The senior leadership possess a scary and extremely unprofessional view that showing emotion or asking for support is 'weak' - perhaps if were more open minded, supportive and took an interest in people's well being they would retain experienced staff members.


  10. "Teaching Assistant"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Protocol Education full-time

    Pros

    Constant work flow during term times, friendly consultants, good software to manage my bookings

    Cons

    Even though I was promised work during summer I was almost always at home, and they would tell me that if something comes in I'll get it straight away, so I spent summer days waking up early waiting for the call that hardly ever came. Couldn't plan anything else.
    They also don't respect your preferences. I noted I don't want to work in behaviour management and was sent twice to do that without telling me what I'll be doing.


  11. "Positive with a few negatives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainee Consultant in London, England (UK)
    Current Employee - Trainee Consultant in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Protocol Education full-time (More than a year)

    Pros

    Great environment and people
    Lots of fun
    Lots of training and support
    You feel welcomed
    Great incentives and nights out
    Fast paced environment

    Cons

    Higher pay and Commission structure is not the best. Increasing the commission structure would make a big difference and consultants wouldn't want to look for somewhere else

    Advice to Management

    Change commission structure. 5% is not good!


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