SRP Reviews | Glassdoor

SRP Reviews

Updated September 13, 2017
115 reviews

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3.4
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Mark Bonsall
54 Ratings

115 Employee Reviews

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Pros
Cons
  • It can be difficult to move to higher positions as they are very limited and dependent on the advancement of others out of the position (in 5 reviews)

  • As an intern they treat you as if you were a full time employee (in 5 reviews)

More Pros and Cons

  1. "Call Center Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SRP full-time

    Pros

    Great Company, Supervisors are very approachable

    Cons

    When hired into the call center you are not "regular" status


  2. Helpful (4)

    "Dysfunctional "leadership" will go unchecked and unchallenged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SRP full-time (More than 8 years)

    Pros

    SRP offers good pay (thanks to the community rate payers), great benefits and there are many good people throughout SRP.

    Cons

    Not all departments at SRP have the same quality of leadership. It all depends on the Director. SRP believes in what is referred to as, "Creative Management". SR. Directors allow and encourage Directors to manage their own group as they see fit. Unfortunately, political agendas are the driving force at SRP. Because of this, many in leadership roles who should NOT have been promoted or should be removed go unchecked and unchallenged. Things such as, who you are related to, golf with or conform to, will get you farther than qualifications, hard work, or good character ever will. This makes SRP a breeding ground for narcissistic and poor quality leadership.

    Consider the aforementioned, if you are contemplating an employment opportunity in the Substation Design, Construction & Maintenance (SDC&M) department at SRP. The recently (as of this year) promoted Management has adopted the outdated, and oppressive "leadership" style of the Director... lacking substance, vision and most obvious, integrity.

    Not all Directors at SRP are poor leaders. There are a some good ones and even beloved ones. It's just unfortunate that the bad ones will be endured until opted retirement, no matter how dysfunctional they are.

    Advice to Management

    Be aware and responsive concerning Directors, Managers and Supervisors that have poor reputations, especially within their own group. Employees shouldn't be too afraid to disclose poor treatment by Management in fear of retaliation.

  3. Helpful (2)

    "Political subdivision of AZ state"

    StarStarStarStarStar
    Former Employee - Electrical Engineer in Scottsdale, AZ
    Former Employee - Electrical Engineer in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SRP full-time (More than 10 years)

    Pros

    Good company match to 401K plan

    Cons

    Company with very political work environment


  4. Helpful (2)

    "Good the bad and the ugly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Plant Mechanic in Phoenix, AZ
    Former Employee - Plant Mechanic in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SRP full-time (More than 5 years)

    Pros

    Great pay, benefits.... The whole package.

    Cons

    Depending on the job you have, your family and personal life will suffer. I was made to work 12 hours a day 7 days a week for months at a time. The money was not worth the time lost with loved ones. Plus after working that much it doesn't take long before safety becomes an issue.

    Advice to Management

    Find a way to balance your employees work/personal life. Just because a few guys "need" a new toy hauler, doesn't make mandatory overtime like that ok.


  5. Helpful (2)

    "It's ok but has a high turn over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SRP full-time (More than a year)

    Pros

    Benefits are ok, tuition reimbursement,and paid holidays.

    Cons

    Mandatory last minute OT, does not have a family/work balance, and high turn over. When hired it is not considered full time permanent, but rather provisional. Not considered for permanent employment until you have at least 18 months of experience with the company. Very very strict schedule. scheduled breaks, two 15 min breaks and a 30 min lunch. If you call in sick or log in 2 minutes late it will stay on your record for 6 months and will prevent you from becoming a regular employee.

    Advice to Management

    It's not fair to employees to be mandated to stay past their end times without their consent or having to ask permission from a sup to leave. Too much negativity from leads that power trip.


  6. "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales

    I worked at SRP full-time (More than a year)

    Pros

    Great team and mentorship opportunity

    Cons

    Expectations not always clearly defined


  7. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Tempe, AZ
    Former Employee - Manager in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SRP full-time (More than 10 years)

    Pros

    Pension, 401k, holiday and vacation, medical coverage.

    Cons

    Very political work environment. Diversity drives decisions more than work product.

    Advice to Management

    Office politics are driving good people away.

  8. "Decent place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Tempe, AZ
    Current Employee - Manager in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at SRP full-time (More than 10 years)

    Pros

    Good benefits. Ok compensation. Good work life balance. Great coworkers. Has pension and matching 401k. Time off is pretty good.

    Cons

    Micro management is common in some areas and unrealistic expectations and goals are placed on teams and individuals rather than identifying realistic and achievable goals. Forced rankings for annual merit increases is ridiculous. Merit is more based on where you are on the pay scale than how you actually perform. This causes a lot of seasoned people to check out.

    Advice to Management

    Let your managers manage. Try to trust them more and stop micro-managing. Let them try new ideas and you will see significant growth and development. Executive management needs to get out of day to day decisions.


  9. "Enjoyed it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SRP full-time

    Pros

    Great team and work environment.

    Cons

    Lots of politics. Manager hired based off personal agenda.


  10. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SRP full-time (Less than a year)

    Pros

    Good stepping stone. Holidays are paid. Great just b for someone that likes to sit all day.

    Cons

    Medical is ok not cheaper but about average. Mandatory OT without a say so and no warning. Rude "leads" that seem to be worn out but still working and getting away with treating people unfairly. Way too much OT for being on the phone non stop in 1 sitting. 10 hours is way too long to be on the phone for long periods of time with minimal breaks. Biggest con and highest cause of turn over is the fact that you are not hired on as a regular but as a provisional or temp employee. Average employee gets hired on 1.5 to 2 years which is way too long.

    Advice to Management

    Please talk to your leads about being nicer to their reps. Do not mandate OT without the ok from employees we do have lives and I don't see you working on the phones or working OT which has literally no impact to your schdule. This is the cause of the high turnover rate.


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