It can take years to convince leadership of staff burnout and need for additional support, even when documented evidence, statistics, metrics, etc have been provided multiple times. There is often passive acknowledgement and empathy, but still nothing changes until employees leave voluntarily or are terminated because of some failing in not being able to keep up. It seems this is a way for STCU to "clean house" in moving along those with many years of loyal service and higher-level responsibilities, whose salaries might have become just too high, only to hire younger employees who can be paid far less due to their inexperience.