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ScottishPower Reviews

Updated January 13, 2018
43 reviews

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3.1
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Ignacio Galan
14 Ratings

43 Employee Reviews

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  1. "Fair salary, lack of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Appleton, WI
    Current Employee - Anonymous Employee in Appleton, WI

    I have been working at ScottishPower full-time (More than 8 years)

    Pros

    Fair salary for most grades, generous holiday allowance with relatively good working hours and a good pension contribution scheme.

    Cons

    Unless a big project is ongoing, which only happens once every few years, the development opportunities are few and far between.

    Advice to Management

    Invest more time in employee training, give staff more information which will lead to job security. Staff currently have a real lack of confidence in job security.


  2. "Scottish Power Energy Networks Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Glasgow, Scotland (UK)
    Former Employee - Intern in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ScottishPower (More than a year)

    Pros

    An engaging and friendly work environment

    Cons

    Commuting back and forth into the city

  3. "My Frist Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Energy Advisor in Liverpool, England (UK)
    Former Employee - Energy Advisor in Liverpool, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ScottishPower full-time (More than a year)

    Pros

    -The people you work with were like a team
    - incentives (If you actually got them)
    - Depending your shifts maybe set shifts

    Cons

    - Unrealistic targets
    - An basically a checklist of what you had to before got to customers issue
    - 15 mins for each call no matter the situation
    -if your stuck on a call not sure what to the pass buck
    - No floorwalkers to help
    - no unable to help the customer

    Advice to Management

    Management there was of good and bad
    I lucky had my fair share of both, and landed on a good manager. Yet there in same boat as you and sometimes knows less.


  4. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at ScottishPower full-time

    Pros

    Good salary and benefits (pension and shares)

    Cons

    Poor management (micro management, no trust) poor career opportunities


  5. "Don't work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Glasgow, Scotland (UK)
    Former Employee - Customer Service in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ScottishPower full-time (More than 10 years)

    Pros

    Good Pension scheme compared to a lot of companies

    Cons

    No job progression, fire fighting management style, lack of resources (staff)
    minimum wage rises(1%) for 2017, too much front office jobs Outsourced
    lack of moral,

    Advice to Management

    you can't give advice to a despot dictatorship, despite good financial results the company controlled by Spanish parent company when inflation in the uk is running at 3%, the base rate in the uk set to rise, are imposing a 1% pay rise on it customer service staff, bad moral equals bad service,


  6. "Good learning experience, not so great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Southampton, England (UK)
    Former Employee - Sales Representative in Southampton, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ScottishPower full-time (More than a year)

    Pros

    - high earing potential
    - flexible schedule
    - good learning experience

    Cons

    - management didn't communicate properly
    - didn't get paid on time
    -working in all (not so great) weather condition
    - have to build up on a negative brand image

    Advice to Management

    Management needs to get retrained and get to know their staff on a more personal level. They should be communicating on a daily/weekly basis. Salary/commissions need to be paid as promised.


  7. "Standard job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in London, England (UK)
    Former Employee - Call Center Representative in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ScottishPower full-time (Less than a year)

    Pros

    Salary was agreeable and fellow colleagues were sociable and friendly. The job was given after training was given to ensure employee had an understanding of the company system.

    Cons

    Shift hours were not alwayz agreeable and many targets had to be achieved in a small timescale. Overally the wage could be increased.

    Advice to Management

    Increase salary

  8. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people to work with in team

    Cons

    Director's don't have any strategy


  9. Helpful (2)

    "Career Prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Electrical Engineer in Aberdeen, Scotland (UK)
    Current Employee - Project Electrical Engineer in Aberdeen, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ScottishPower full-time (More than 10 years)

    Pros

    There is still a good few people that do a really good Job.

    Cons

    If you have HNC/D, or Academic Degree your salary can be a lot less than other staff who have next to no educational qualifications. The salary levels are shameful and are grossly unfair to a great deal of staff. The agency staff are seen by some Scottish power office staff as dog bodies and agency are preferred by Scottish power management to fill posts. Recently a large number of experienced staff have left and are continuing to do so, those that remain are feeling that if they are aged 40 and above their age has detrimental effect on any kind of career or any chance of promotions .

    Advice to Management

    Treat your permeant staff who are out in all weathers and those who are aged over40 the way you would your own family. That should not be very difficult to do as several of the Scottish power management and (a large number of other Scottish power staff) have family working in the company. Treat the Agency staff with a lot more respect than you currently do and don't use them to carry the bulk of the work while Scottish power permanent office staff are allowed to get away with doing a part time job with a full time wage.


  10. "Management in legendary way!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in London, England (UK)
    Former Employee - Senior Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ScottishPower full-time (More than a year)

    Pros

    Flexible hours, Sponsoring charity events,

    Cons

    This company is managed , and in particular offshore renewable, in monumental scale. The management system is extremely hierarchical and every single detailed is being dictated by Iberdrola.
    The top roles are limited to highly paid Spanish Ex-Pats , with often next to nothing experience on job.
    The promotions are not based on the skills or experience and pretty much depends on who you know in the management structure.

    Advice to Management

    Make transparent and skill based promotion system . This is how you tend to keep talent within your team.


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