ScottishPower Reviews | Glassdoor

ScottishPower Reviews

Updated June 22, 2017
36 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Ignacio Galan
13 Ratings

36 Employee Reviews

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  1. "Fair salary, lack of opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Appleton, WI
    Current Employee - Anonymous Employee in Appleton, WI

    I have been working at ScottishPower full-time (More than 8 years)

    Pros

    Fair salary for most grades, generous holiday allowance with relatively good working hours and a good pension contribution scheme.

    Cons

    Unless a big project is ongoing, which only happens once every few years, the development opportunities are few and far between.

    Advice to Management

    Invest more time in employee training, give staff more information which will lead to job security. Staff currently have a real lack of confidence in job security.


  2. "Call Center Team member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Team Member in Glasgow, Scotland (UK)
    Former Employee - Call Center Team Member in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ScottishPower full-time (More than 8 years)

    Pros

    Good pension and benefits. 36 days holiday a year

    Cons

    SAP system problems - no technical support. Low staff moral in the call center. Most of your day is dealing with complaints

  3. "Management in legendary way!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in London, England (UK)
    Former Employee - Senior Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ScottishPower full-time (More than a year)

    Pros

    Flexible hours, Sponsoring charity events,

    Cons

    This company is managed , and in particular offshore renewable, in monumental scale. The management system is extremely hierarchical and every single detailed is being dictated by Iberdrola.
    The top roles are limited to highly paid Spanish Ex-Pats , with often next to nothing experience on job.
    The promotions are not based on the skills or experience and pretty much depends on who you know in the management structure.

    Advice to Management

    Make transparent and skill based promotion system . This is how you tend to keep talent within your team.


  4. "Customer Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Halifax, England (UK)
    Former Employee - Customer Service Advisor in Halifax, England (UK)
    Recommends

    Pros

    Great company to work for

    Cons

    Would have preferred long term contract

    Advice to Management

    Keep up the good work


  5. "Direct debit department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrington, North West England, England (UK)
    Current Employee - Anonymous Employee in Warrington, North West England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay
    Good hours
    Paid training
    Great co-workers
    6 month probation

    Cons

    too much pressure on targets
    managers not trained on the phone
    cannot change shifts
    no part time shift patterns


  6. "Scottish Power"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good team spirit and resources to learn and grow

    working hours only 9-5

    Cons

    Career progression is not clear

    Advice to Management

    N/A


  7. Helpful (2)

    "Senior Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at ScottishPower full-time

    Pros

    Good people to work with; Competitive salary.

    Cons

    Managerial structure - too many managers, lack of communication with bosses in Spain; Bosses in Spain make final decisions on everything even although they are not over in the UK very often.

    Advice to Management

    Give more power to the people in the UK.

  8. "SP Energy Networks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Kirkintilloch, Scotland (UK)
    Current Employee - Customer Service Advisor in Kirkintilloch, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ScottishPower full-time (More than a year)

    Pros

    Dynamic, supportive and innovative environment to work in. Excellent team looking out for the interests of customers. Bucking the trends of poor service seen in some areas of the company SP Energy Networks really does all it can for customers - at least at a call centre level.

    Cons

    Complaints and senior management don't always listen to their team but rather those more senior & those in other teams deemed to be "more qualified.

    Advice to Management

    Trust your staff and listen to them


  9. "Safety Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Safety Engineer in Glasgow, Scotland (UK)
    Current Employee - Safety Engineer in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ScottishPower full-time

    Pros

    Great prospects, lots of support from management,

    Cons

    in 36 years cant think of any cons


  10. Helpful (1)

    "customer advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Warrington, North West England, England (UK)
    Former Employee - Customer Service in Warrington, North West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ScottishPower full-time (Less than a year)

    Pros

    not really many if im honest

    Cons

    bad place to work, little progression

    Advice to Management

    shut it down


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