Step-By-Step Reviews | Glassdoor

Step-By-Step Reviews

Updated October 18, 2017
30 reviews

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2.6
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James Bobeck
13 Ratings

30 Employee Reviews

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  1. "Could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montrose Hill, PA
    Former Employee - Anonymous Employee in Montrose Hill, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Step-By-Step full-time (More than 3 years)

    Pros

    11 paid holidays per year

    Cons

    Staff drama, no pay raises and sometimes obvious favoritism.

    Advice to Management

    Get a reality check.


  2. "Staff Recruiter/Development Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Step-By-Step full-time

    Pros

    Great family feeling and mission driven

    Cons

    7 days a week health care with long hours

  3. "Behavioral Specialist Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Step-By-Step full-time

    Pros

    Very Flexible and educational. Great first job after college

    Cons

    Poor wages and no advancement for promotions

    Advice to Management

    No


  4. "no dont work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care in West Sacramento, CA
    Former Employee - Care in West Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Step-By-Step part-time

    Pros

    clients are awesome the only reason

    Cons

    Sued for a REASON. They LOST. Supervisors need to change or they will be shut down. Wrongful termination of employees, corrupt HR, and pay cheats are some of the reasons. This company better get it together before everyone loses there jobs. Clients are the only reason to stay, this company treats its employees poorly with the most corrupt supervisors warning. I never worked for this company but know people who did.

    be who who they claim to be . empower people by treating them right, including employees

    Advice to Management

    get rid of the supervisors with personality issues who lie about employees


  5. Helpful (1)

    "Horrible employer"

    StarStarStarStarStar
    Former Employee - DCW
    Former Employee - DCW
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Step-By-Step full-time

    Pros

    The enjoyment of working with your consumers .

    Cons

    They don't care how hard u work don't give out raises make sure u don't get sick u won't get time off ..they are very unprofessional

    Advice to Management

    Hire people that are trust worthy that aren't worried about covering up what employees do because there friends it's a business not a friendship house .


  6. Helpful (1)

    "Western Region"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    No opinion of CEO

    I worked at Step-By-Step full-time (More than 8 years)

    Pros

    Commendable work, great team environment (among staff)

    Cons

    Upper management was continuously inconsistent in policy implementation (would have different rules for different people), hold managers accountable (to the same standards as the direct care staff).

    Advice to Management

    Hire leaders to run the programs based upon skill, not out of necessity. It is great to promote from within when the individual is qualified and deserving of the promotion! Find a recruiter who has the same talents as the former one. She had personality, listened to candidates, advocated for the staff, ensured training was provided and had knowledge of every program. It is evident that she is no longer there (based upon the turn over/retention rate and the reputation the Western Region has since developed). Shame on upper management for allowing such talent to be lost.


  7. Helpful (1)

    "Classic Nonprofit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Step-By-Step full-time

    Pros

    Meaningful work.
    Relaxed atmosphere.
    This is a fun job for those looking for something different.
    Generous leave police.

    Cons

    The leadership is unorganized.
    The pay is not great.
    Problems are not addressed in a reasonable amount of time.

    Advice to Management

    It may be nice to pay more attention to what employees are saying. There are many problems that escalate that could've been prevented earlier.

  8. "Horrible. Mistreatment. How is this not illegal?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The "consumers" the people we aid, are truly great people. And I absolutely love helping to take care of them.

    Cons

    I don't even know where to begin? How about the slave hours...
    You literally do not get set hours, ever. They can change on a whim, as in you'll get a phone call on your day off stating: "we had to switch some hours around and we need you to come in right away and cover so-and-so shift." (This happens on average 2 times a month).

    ILLEGALLY WORKING 24 HOUR SHIFTS!
    That's right, if the person on the shift after you calls off, you're required to stay and cover their shift. We work 10-12 HOUR shifts. This happens also, usually 2 times a month.
    There is an on call worker... Who always seems to have their phone off.

    NO BREAKS/LUNCHES
    We don't have designated breaks or lunches. We can eat only when (and what) the consumers eat. So if you have any food alergies or restrictions, too bad for you. (i have an allergy and am restricted to what I can eat and sometimes go a whole shift without eating).

    If you can't work over night (midnight to 10am) shift they make you resign or put you in FML...even though upon applying at the job for a day shift postion, you're not made aware of having occasional over night hours (at random)

    NEGLECT TO THE "CONSUMERS"
    When I was still new to the company I witnessed another co-worker abuse one of the residents at night. I reported my concerns to my superior and did not receive a response. So the next shift I worked with this other co-worker, I recorded it. And then sent it to two higher-ups in the company.
    I was interviewed and was told that the person abusing the resident will be let go in a few weeks when they find someone to fill the position...

    Knowing that there is on call staff, I song know why they allowed the abusive individual stay for almost 3 full weeks before letting them go.

    Also... The pay and benefits are terrible. No room for advancement.

    Advice to Management

    Management as in the higher-ups in charge: if it's not the way you would want to be treated, it's not the way you should treat others.


  9. Helpful (2)

    "Job position is great...but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bethlehem, PA
    Current Employee - Anonymous Employee in Bethlehem, PA
    Recommends

    I have been working at Step-By-Step full-time (More than a year)

    Pros

    Working with the consumers is wonderful and very rewarding. The actual job is great!

    Cons

    EXTREMELY POOR, UPTIGHT upper management team! Difficult to get approved time off even with the available time, zero flexibility, HUGE turn over rate-can not say enough bad stuff about the "higher ups" who just love their title!

    Advice to Management

    Upper management needs to start focusing on the positive things workers do and ease up on ridiculous, petty nonsense! Also, people accrue vacation & sick for a reason-let them use it


  10. Helpful (4)

    "Not Worth It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Pittsburgh, PA
    Current Employee - Program Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Step-By-Step full-time (More than 3 years)

    Pros

    Kind and generous co-workers, great clients.

    Cons

    Constantly changing their company model in the western region. They are forcing managers and supervisors to keep the day program a float because they can't run it correctly. If I wanted to work direct care I would. I worked direct care for over a decade. I worked my way up and paid my dues. Now that I am able to take on the task of management they are forcing us to do direct care because no one wants to work the day program. There are staff leaving everyday and no one in the temp agencies want to work here because of the lack of support. They did away with tuition reimbursement and no one is encouraged to advance. I could go on.

    Advice to Management

    Shut down and start again with new people.


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