Tickets.com Reviews | Glassdoor

Tickets.com Reviews

Updated March 6, 2017
19 reviews

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2.4
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Joe Choti
3 Ratings

19 Employee Reviews

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  1. "It was fun while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Concord, CA
    Former Employee - Customer Service Representative in Concord, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tickets.com full-time (More than 5 years)

    Pros

    Met a lot of nice people, younger crowd, access to tickets

    Cons

    There were cliques, favoritism, it would get hectic, not a lot of room for growth

    Advice to Management

    Trust your employees


  2. "The grass is always greener..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Support Associate in Syracuse, NY
    Former Employee - Software Support Associate in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tickets.com full-time (More than 3 years)

    Pros

    Free tickets to baseball games, decent starting pay & amazing health insurance.

    Cons

    Yearly layoffs and constant threats from management made things stressful. The ridiculous schedule in Software Support made having a normal life difficult. Every time the company would let the staff leave early for a holiday our department was told that we couldn't all leave and those that stayed didn't get extra compensation for it.

    Advice to Management

    Pull your heads out of the sand. Tickets.com is treated like the red headed step child of MLB. The CEO and VPs have no idea what things are like at the bottom and I doubt they care.


  3. "Was a great place to work once, not the same place anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in Costa Mesa, CA
    Former Employee - Product Management in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tickets.com full-time (More than 3 years)

    Pros

    Access to tickets, events and cutting edge technology

    Cons

    Management took the company in a new direction. All of the talent fled the company. They have a great product, just not listening to their customer base anymore.

    Advice to Management

    Listen to your customers, try not to be so one dimensional by only focusing on baseball clients. Your most valuable and profitable clients are leaving.


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  5. "Good place to learn, OK benefits, leadership wishy-washy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Tickets.com full-time

    Pros

    Nature of the job required cross-functional teamwork. You learn a lot this way and how the company operates. *Most* co-workers were easy to work with and cooperative. Of course, there are always those certain employees that make work unpleasant.

    Cons

    Company direction was cloudy at best. Seems leadership kept trying different things - was obsessed with beating out the [giant] competition yet unwilling to take the strides in development to get there. Oftentimes it felt like just trying to keep heads above water. Many of the all-hands tech calls, if not going well, would tend to get ugly quick. When the CEO/president/upper management all start dialing in or involving themselves voluntarily, you know there's gonna be some head-butting (too many chiefs in the room syndrome). Leadership/management set the tone (and culture) of the workplace. Pigeon-holed growth/development opportunities.

    Advice to Management

    As with most of the other advice given already: invest in your employees and treat them right. Maybe in *your* opinion, nature of the work dictates how you treat people, but most employees don't appreciate it when you start banging their heads while trying to get them to work beyond their ability or desire.


  6. "So So"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in New York, NY
    Current Employee - Systems Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tickets.com full-time (More than 3 years)

    Pros

    interesting work, great co-workers, MLB clients, benefits

    Cons

    salary is so so, work life balance, no advancement, no employee development, no pay increases in a few years, no review in over 3 years. Management doesnt hold non-performing employees accountable.

    Advice to Management

    Hard to take management seriously about performance evaluation when they don't complete a review, too much flowery rhetoric about how great employees we are. Give financial rewards for job well done.


  7. "A toxic place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tickets.com full-time

    Pros

    No real upside in the last few years.

    Cons

    No clear direction or communication of company goals short or long term. Communication overall is terrible. Frequent lay-offs with increased work load and demands if you happen to remain employed. Atmosphere can be hostile.

    Advice to Management

    Communicate as well as listen. Your title doesn't make you right.


  8. "Where's the money?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Various in Costa Mesa, CA
    Current Employee - Various in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Tickets.com full-time (More than 3 years)

    Pros

    Work-life balance improved over past few years. Interesting to work with sports and performing arts - especially working directly with vendors. Their software products are as good if not better than anyone in the industry. Current HR group seems sympathetic to employees.

    Cons

    This company seems to change direction unsuccessfully ever 2 years or so. Absolutely no job security. I have had 4 different managers in 4 years. Salaries are poor. Old CEO was not bad but didn't grow business successfully. New CEO seems loud and clueless and seems to be picking a Don Quoxite battle with industry leader which he has no chance of winning . Company seems to be driven out of HQ office, but very few employees actually remain with the company who are in that office for more than 2 years - so the company culture is non-existent. More employees left on own this year so far than the number of layoffs (which seem to happen annually and inhibit growth and customer relationships with top clients).

    Advice to Management

    Treat your employees better. They are the most important asset you have, because having more modern software than the competition isn't making you win. Also, listen to your existing clients. Don't try to cash-rape them selling them stuff you already gave to other clients for free. You can't just change the price on the menu and expect these clients (who all talk to each other) not to notice. If Ticketmaster ever decides they want to be competitive in baseball, you won't exist within two years. You have a lot of good people who you let go or didn't pay well enough and left on their own who know work at your competitors and they are taking your non-baseball clients left and right. You don't make money by constantly cutting services, employees, products- you just lose less money - but you never grow. The new management, who likely will search me down and have me fired (but I have one foot out the door already, so you have a couple months left before I am gone) already has a pretty bad reputation with the client base and needs to do something to improve that.


  9. "Interesting Work.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Integration Engineer in New York, NY
    Current Employee - Systems Integration Engineer in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tickets.com full-time (More than 5 years)

    Pros

    engaging work, smart colleagues, casual dress, affiliation with MLB, Pay and Benefits, advancement opportunity.

    Cons

    long hours, poor work-life balance, high pressure work, constant re-orgs, un-realistic workloads

    Advice to Management

    work life balance needs improvement. You need to do more then just "talk" about work life balance. Take steps to actually improve the situation so you're employees don't get burned out. Your rhetoric about improving work life balance isn't credible when the work force gets smaller, the client rolls get bigger, and we keep rolling out new initiatives.


  10. Helpful (1)

    "Clueless"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    You are working for a company owned by MLB. If you love sports and especially baseball, this is your dream job.

    Cons

    Upper management is clueless about the technical direction of the company. Big vacuum in leadership. Long hours and thankless job.

    Advice to Management

    Give the hard working employee some break. Also need clear vision and goal for the future flagship product instead of wavering on the commitment.


  11. "Okay company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Tickets.com full-time

    Pros

    Always challenging, constant change, busy, and the opportunity to work with great clients in sports, performing arts, museums, and more

    Cons

    You devote most of your life to the job with a small salary and little recognition from the client or company

    Advice to Management

    Provenue is great software but management could do a better job realizing and acknowledging the value and dedication of the employees


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