Tickets.com Reviews | Glassdoor

Tickets.com Reviews

Updated October 20, 2017
22 reviews

Filter

Filter

Full-timePart-time

2.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Joe Choti
4 Ratings

22 Employee Reviews

Sort: PopularRatingDate

  1. "Okay company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Tickets.com full-time

    Pros

    Always challenging, constant change, busy, and the opportunity to work with great clients in sports, performing arts, museums, and more

    Cons

    You devote most of your life to the job with a small salary and little recognition from the client or company

    Advice to Management

    Provenue is great software but management could do a better job realizing and acknowledging the value and dedication of the employees


  2. "Look elsewhere it's not worth it, they tell you what you wanna hear!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tickets.com full-time (More than 5 years)

    Pros

    Medical, dental & vision benefits
    Free sporting event tickets. I have more cons then pros nothing to say

    Cons

    Scattered training, no raises in 3 years, evaluations are not yearly, cut vacations & sick time, low pay rate, poor office management.

    Advice to Management

    Treating your employees equal and with respect with no favoritism. Understand what they do, and give them the benefit of the doubt, clients dont support the software on the back end.

  3. "Terrible Management and Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tickets.com full-time (Less than a year)

    Pros

    medical dental and vision benefits

    Cons

    management can't make any decisions, many internal conflicts and power struggles, zero employee incentives or perks, management does not care about the employees, zero recognition for work, no career growth or advancement, no learning or development opportunities, bad retirement plan, the list goes on, look elsewhere

    Advice to Management

    to the parent company - clean house and bring in new management


  4. "TDC Alum"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tickets.com full-time

    Pros

    Good opportunity to gain experience.

    Cons

    Didn't care about personal career growth.


  5. "The grass is always greener..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Support Associate in Syracuse, NY
    Former Employee - Software Support Associate in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tickets.com full-time (More than 3 years)

    Pros

    Free tickets to baseball games, decent starting pay & amazing health insurance.

    Cons

    Yearly layoffs and constant threats from management made things stressful. The ridiculous schedule in Software Support made having a normal life difficult. Every time the company would let the staff leave early for a holiday our department was told that we couldn't all leave and those that stayed didn't get extra compensation for it.

    Advice to Management

    Pull your heads out of the sand. Tickets.com is treated like the red headed step child of MLB. The CEO and VPs have no idea what things are like at the bottom and I doubt they care.


  6. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tickets.com full-time

    Pros

    Good benefits. Unlimited vacation policy.

    Cons

    Goals for the company are not clear.


  7. "It was fun while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Concord, CA
    Former Employee - Customer Service Representative in Concord, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tickets.com full-time (More than 5 years)

    Pros

    Met a lot of nice people, younger crowd, access to tickets

    Cons

    There were cliques, favoritism, it would get hectic, not a lot of room for growth

    Advice to Management

    Trust your employees

  8. Helpful (4)

    "Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tickets.com full-time (More than 5 years)

    Pros

    Casual dress and nice co-workers

    Cons

    The worst management team I have ever experienced. The Executive Team is more concerned with inflating their egos than with leading the company. NOTE: John Walker is not the CEO. He left almost a year ago. The CEO is Joe Choti. Choti took over almost a year ago and has yet to address the employees about the direction of the company. No opportunity for advancement. Rarely ever give pay raises (once in 4 years). Frequent "lay-offs". The remaining employees have to absorb the extra duties without any compensation.

    Advice to Management

    Stop worrying about your job titles and start fulfilling the responsibilities of your title. Communicate with employees. Be honest. Do something before you lose all your good employees.


  9. Helpful (2)

    "Stay Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tickets.com full-time

    Pros

    It was a good place to work and everything changed after MLBAM came to board..

    Cons

    Upper management is clueless about the technical direction of the company. Big vacuum in leadership. Long hours and thankless job.

    Advice to Management

    Really bad treatment from Managers...Behave nicely!


  10. "Was a great place to work once, not the same place anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in Costa Mesa, CA
    Former Employee - Product Management in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tickets.com full-time (More than 3 years)

    Pros

    Access to tickets, events and cutting edge technology

    Cons

    Management took the company in a new direction. All of the talent fled the company. They have a great product, just not listening to their customer base anymore.

    Advice to Management

    Listen to your customers, try not to be so one dimensional by only focusing on baseball clients. Your most valuable and profitable clients are leaving.


Showing 22 of 22 reviews
Reset Filters