Vetsource Reviews

Pros

Transparency. Company is clear and concise

Cons

Lack of job positions in certain departments

Pros

Lots of growth opportunities, great work-life balance.

Cons

No cons here at Vetsource.

Pros

Work/life balance, remote flexibility, positive culture and people

Cons

Slow to bring positive changes

Pros

Great team to work for and very supportive

Cons

Very little pay, no room for growth, constant tech issues, IT rarely fixes problems, clients always upset with tech issues. No real resolution for these things from higher ups.

Pros

Remote work Good Schedules Fast Paced Leadership

Cons

Working weekend (Saturdays) PTO accrual

Pros

- Beautiful office, that is now obsolete - Good non-management employees - Great product

Cons

Where to begin… - MASSIVELY underpaid and overworked employees. The business could be categorized as a tech company or pharmaceutical company, but they instead identify as a “distribution company” which justifies them paying their people a fraction of what the market calls for - Poor, oblivious upper management - No work/life balance in several departments - Benefits are pricey and are so-so - Outdated PTO policy, earning only 6 hours per check - Constructive feedback on employee needs is not taken into consideration - Promoting people based on tenure, not on skills. Just because you’ve worked at the company for years doesn’t mean you should be managing others - Hour long, weekly 1:1 meetings, whether they’re needed or not. Not an effective use of time. Always felt more like a test of “what have you done?” or “what are you working on?” to justify your existence - Entire sales organization was broken. Unethical, immoral practices were not only accepted, they were rewarded - Senior Leadership has no idea what is going on with their front line managers and front line reps - Lack of diversity in upper management is shameful - Sales people are miserable, but no one in management seems to care. They are hemorrhaging good people

Pros

Really cool co-workers. Management is pretty easy to get a hold of. Remote work in some departments.

Cons

Work/life balance doesnt exist. Literally have to say “brb br” in a group slack. Amount of work is crazy considering the pay. I wish I knew this before going into it. Was looking for a remote position for a reason but honestly just bc its remote doesn’t make this job anymore freeing that a company thats hybrid or in person. Can’t bring your laptop really anywhere that there’s any noise. On the phone 24/7 & they micromanage your metrics. Strict KPIS & a minuscule 6 hours of PTO per paycheck. Get yelled at by clients all day for shortfalls of the company & get paid extremely little. DEI is pushed but not embodied.. still worked a full shift juneteenth & had a “couple minute” party for it.

Pros

-most people are friendly and easy to work with, and care about their work -generally flexible with work/life balance, though that is more true for some departments than others -some managers are great

Cons

-Major lack of transparency and communication, leading to lots of unnecessary frustration, confusion, and errors. -DEI is a joke, really - the focus is on "awareness" emails and nothing on concrete change. Diversity is hugely skewed toward the lowest-paying jobs. They are terrible about providing disability accommodations or even thinking how the choices they make affect people with disabilities. Any talk of pay transparency is shut down, which is a cornerstone for real DEI change. -They are rapidly hiring new people with little care for industry experience and not giving them adequate training. or setting clear expectations - only to have new people, especially new directors and VPs who do not ask questions and seem to have little respect for our knowledge and experience. When issues are brought up, they turn it back on the people bringing up the issues instead of any accountability for management's actions/lack of action. -The company was already siloed before the MARS acquisition and it's getting worse every day -Pay raises are minimal, if any -Health insurance premiums are not covered, which means getting a $200 pay reduction each month, on a practical basis. All in all, just a really frustrating and disappointing experience. C-Suite doesn't care and won't take action but they sure do put up a good talk.

Pros

Better than being unemployed it's just a job

Cons

Too many to list The name biggest drawback though is micro management

Pros

I love the culture here! I think Vetsource does a lot to create positivity and wellness for your employees. I love that you all are sending out surveys to gather feedback and make improvements, it makes me feel like I have a voice. I love my team, I think they are ROCKSTARS!! I overall feel like everyone is friendly and willing to help. So from a stand point of collaboration I'm very grateful for that because working remotely poses it's challenges when it comes to trying to find out information. I think the training offered is thorough and engaging. I feel like a part of team even working remotely and enjoy the announcements sent to the company to participate in photo contests and things like disney week. It's a good mix of fun and inclusion for the company.

Cons

Some of my current struggles involve getting answers in a timely manner. My biggest CON is that there is no expectation set to when concerns/ questions will be resolved or answered. This is a generalization for the company as a whole. I can usually get answers quickly from my team, but there are times when they don't know the answer to a question. Then I have to reach out to another department and wait. I have no clear expectation for how long it will take them to respond or if the information will be valid. I receive conflicting information from different departments which can be confusing and frustrating. Getting answers from MOPS in a timely manner is specifically an ongoing issue. It can also be a challenge to get answers from leadership sometimes too. Even management is limited with the answers can provide because often times things have to be escalated up the ladder. Overall, not being able to find answers to unique or complicated questions be difficult to set expectations for a practice. As someone who is the face of Vetsource and building relationships with our customers, I put a lot of pressure on myself to get answers for them in a timely manner. Being that this is a large corporation I understand that the work has to be divided and there are departments to support various things. I feel there has also been a lack of communication when it comes to outlining Strategic initiatives. There is nothing to reference in writing the specifics of these initiatives. Strategic initiatives dictate our compensation plan and without a clear expectation and outline of these compensation plans I feel out of control with how much money I can earn. This creates confusion amongst the team and complicates how to prioritize our day-to-day workload. Receiving a compensation plan that is not clearly defined at the start of the quarter, is unfair. If I had a say at all, I would like to receive this information within the first week of the new quarter. Accountability and communication amongst departments could be improved across the board. Integration is a huge challenge to navigate, it is very complicated (as technology is) and I have many outstanding questions circulating that subject. These are aspects of my role that leave me feeling out of control and helpless at times.