vCustomer Reviews | Glassdoor

vCustomer Reviews

Updated September 30, 2017
43 reviews

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3.4
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Sanjay Kumar
23 Ratings

43 Employee Reviews

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  1. "Great Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer
    Former Employee - Technical Support Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at vCustomer full-time (More than 3 years)

    Pros

    clean pantry, good overtime pay, great culture. Schedule are well done. People are nice. I learned a lot from this company

    Cons

    Sometimes your obligated to work even in holidays. Computers are not well maintained that's why sometimes we had a hard time working

    Advice to Management

    Overall fun place to work


  2. "BEST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSE in Pune (India)
    Former Employee - TSE in Pune (India)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at vCustomer full-time (More than a year)

    Pros

    nice company...nd awsm managment....technical process was very nice..

    Cons

    never find any.....just hire such people ,who desereves company like you

    Advice to Management

    notthing

  3. "Neutral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at vCustomer full-time (More than 3 years)

    Pros

    Leads were good and helpful

    Cons

    Manager were pathetic, leaves issues, overtime issues

    Advice to Management

    None


  4. "Associate Customer representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at vCustomer full-time

    Pros

    Environment is very nice and the people.

    Cons

    There is always a salary dispute.


  5. "Just another BPO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at vCustomer full-time (Less than a year)

    Pros

    Salary is good comparatively.
    Good to learn for basics of Networking.
    Get to work with Linksys and Cisco products.

    Cons

    Work timings are horrible.
    Shifts arent rotated often and are stuck at dead shifts.
    Favoritism and Nepotism at workplace.

    Advice to Management

    Be professional and more empathetic.


  6. Helpful (1)

    "Loved this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New Delhi (India)
    Former Employee - Manager in New Delhi (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at vCustomer full-time (More than 10 years)

    Pros

    Very professional in approach, always on-time with salary, increments, bonus, and other additional perks. Lively environment, lead by most Energetic people of industry like Josua, Sanjay, and very friendly helpful management to guide you to do the best in your professional as well as personal life. Three Cheers for VC... Hip Hip Hurreeeeeeeeyyyyyy :) Hip Hip Hurreeeeeeeeyyyyyy :) Hip Hip Hurreeeeeeeeyyyyyy :)

    Cons

    Very Humanitarian company which might caused down fall, business are done by brain not by heart... Next time will love to see the organisation to be rude enough with employees to get the business run like every other company is doing.

    Advice to Management

    Managed the show very well for almost 15 years in india... Took the company on TOP of the industry.


  7. "Okay'ish for the starters or part timers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at vCustomer part-time (Less than a year)

    Pros

    - Good pay for Starters
    - Breakfast/Lunch
    - Pick and Drop service

    Cons

    - They ask you to sell even when engaging a customer who is calling for technical support.
    - You have to complete minimum amount of calls in your shift
    - Your break timings will be messed up

    Advice to Management

    Be little more humane to Employees.

  8. "Mechanical structure, No as such Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Pune (India)
    Former Employee - Technical Support Engineer in Pune (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at vCustomer part-time (More than a year)

    Pros

    You get salaries on time.

    Cons

    No company culture
    There is no attachment part.

    Advice to Management

    Grow an inclusive culture


  9. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at vCustomer full-time

    Pros

    Energetic place. Otherwise nothing specific to mention.

    Cons

    Cos. runs like a baniya shop.


  10. "vCustomer a great place for learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Leader in New Delhi (India)
    Former Employee - Group Leader in New Delhi (India)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    different operations Tech Support, Sales, Retail, huge learning.
    Excellent Leaders
    Exposure

    Cons

    Less compensation and hike
    Frequent changes in higher management and strategy.

    Advice to Management

    Keep the employees satisfied, they will keep your clients happy.


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